Support Supervisor, Shift4
Office located in Weehawken, NJ
Commerce-enabling technology
Job no longer available
Commerce-enabling technology
1001+ employees
Job no longer available
Office located in Weehawken, NJ
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- Prior Call Center, Help Desk, or Support Center experience required
- Prior Call Center, Help Desk, or Support Center supervisory experience is not necessary, but it is a plus
- Experience with hospitality POS systems is a plus
- Can report into office daily
What the job involves
- Schedule: Sunday 11am-7:30pmET; Monday-Thursday - 3pm- 11:30pmET
- Directly supervises employees within the support center department(s)
- Indirectly supervises employees within the field service department(s)
- Organizes, directs, and monitors daily activities of support center representatives
- Distributes workload to support center team; monitors performance
- Monitors support calls to observe support center representatives’ demeanor, accuracy, and conformity to company policies; provides feedback as needed
- Monitors and analyzes productivity of support center representatives
- Fields questions from support center representatives and clients; recommends corrective services to address customer complaints
- Compiles status and work-volume reports for management
- Maintains records of customer service requests and complaints
- Prepares reports and correspondence as needed
- Performs support center duties as needed
- Performs other related duties as assigned by management
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems
- Must participate in an on call rotation
- Must be able to work weekends and late evenings
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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