Product Operations Specialist, Findigs

• Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or a related area) is a plus, but we welcome candidates from all educational and experiential backgrounds
• 1–2 years in a product-related, support, or operational role (e.g., Product Support, Customer Support, Project Coordinator, etc.)
• Basic knowledge of software development processes or a willingness to learn
• Strong written and verbal communication to collaborate with both technical and non-technical stakeholders, especially when clarifying requests
• Proven ability to track multiple issues at once, ensuring follow-through and closure
• Comfortable spotting trends and synthesizing feedback from multiple sources
• Eager to learn from Senior PMs, Engineers, and other internal stakeholders, and to contribute to team goals

Desirable

• Our Product Team is heavily involved in the strategic planning and business goals of the organization—owning roadmap planning and collaborating with business stakeholders to gather competitive landscape insights, define objectives, and craft compelling value propositions
• Working alongside Design and Engineering, we transform these strategic inputs into high-impact product initiatives that expand our product suite and deliver meaningful value to our customers
• As a Product Operations Specialist, you will ensure the smooth day-to-day operations of our Product organization—triaging bugs, coordinating feature requests, and keeping all stakeholders informed about what’s in progress, upcoming, or newly launched
• Working side-by-side with Product Managers, Engineering, and Customer Success, you’ll streamline workflows and provide insights that shape our overall product direction
• Manage Bug Triage: Distinguish genuine bugs from expected behavior, create tickets, track progress, and escalate critical issues
• Facilitate Feature Requests: Gather incoming requests, ensure completeness, route them to the right PM, and maintain a single backlog
• Drive Data & Thematic Analysis: Identify recurring bugs or request patterns, track key metrics (e.g., time-to-triage, duplicates), and spotlight areas for improvement
• Streamline Roadmap Communication: Compile and share product roadmap updates with executives, Sales, Marketing, and Customer Success, ensuring alignment on upcoming initiatives
• Coordinate Release Notes: Prepare and distribute release information so internal teams can understand new features and effectively communicate them to customers
• Refine Processes & Documentation: Maintain SOPs for triage, intake, and communication; propose and implement enhancements to tools, workflows, and collaboration methods