Senior Analyst of Client Success Strategy and Planning, MongoDB
Developer data platform
Job no longer available
Developer data platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- The ideal candidate is deeply curious about the customer journey and how we use data to run our operations, and measure the success of programs using a hypothesis driven approach
- Furthermore, this person will have a strong interest in data analysis to tell stories, and thrives in a fast paced environment!
- Bachelor’s Degree with a quantitative focus (eg. Economics, Statistics, Engineering)
- 3-5 years of work experience in either Sales Strategy, Revenue Operations, Business Analytics, Consulting
- Comfortable using SQL to extract data for business analyses
- Proficient in Excel and/or Google Sheets
- Comfortable working with CRM systems (e.g. Salesforce)
- Effective communicator who can tell stories with the data
- Experience with Tableau or Looker
What the job involves
- We are looking for a Sr. Analyst to help drive strategy and planning for the Global Client Success organization within MongoDB
- You will be responsible for learning the ins and outs of client success operations with MongoDB, and work on building scalable processes using a combination of data automation, reporting, enablement and process improvements
- You will also be involved in strategic initiatives and business planning as we launch new initiatives, measure their success, and suggest ways to quickly iterate on them
- Drive the analytical rhythm of our business, ranging from weekly forecasting, headcount planning, KPI tracking and account segmentation
- Partner with CS leadership and analytics team to build management dashboards and reports that drive the visibility into performance and tracking of high value add activities
- Identify new ways to measure the success of CS by evaluating and refining metrics around customer health, time to value and renewal rates
- Perform segment specific analyses for CS leadership to double click on areas of the business in more detail
- Become an expert in our internal systems, operations and data in order to understand how strategies can be successfully implemented and measured
- Participate in quarterly and annual business planning for the CS teams
- Document and codify processes with a focus on building for scale
Salary benchmarks
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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