IT Support Specialist, Stitchfix
$62.2-91.5k
+ Equity in the form of restricted stock units depending on employee and company performance
More information about location
Online personal styling
Job no longer available
Online personal styling
1001+ employees
Job no longer available
$62.2-91.5k
+ Equity in the form of restricted stock units depending on employee and company performance
More information about location
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- You love Macs and appreciate a choice in OS and different technologies
- Your knowledge and personal interactions make you approachable by all levels of co-workers
- You will communicate clearly and effectively in writing ticket updates and verbally in person and to remote users
- You’re capable of flying high and being a strategic player in one breath and flying low and diving into the weeds the next
- You will thrive in high-volume, fast-paced and feedback-driven environments
- You’re highly self-motivated, have a stellar work ethic and you’re looking for the right company to support your growth
- Above all else, you are bright, kind and motivated by challenge
- Familiarity with Cisco Meraki cloud dashboard, MR wireless access points, MS switches, and MX security appliances, or equivalent hands-on experience of at least one year
- Two to three years of in-depth deployment and support experience. Be ready to demonstrate experience with the latest versions of macOS
- Be familiar with JAMF Pro and Apple DEP workflows – minimum one-year hands-on experience using JAMF to deploy and manage Macs and iOS devices
- Love AV and VOIP – experience with Zoom, and VOIP phones useful, but not a deal-breaker
What the job involves
- As the IT Support Specialist, you will help take the IT team at Stitch Fix to the next level, a truly unique opportunity, while growing your own skills and creating an amazing work experience for your colleagues
- It’s your primary role to support the day-to-day distribution center operation while assisting remote users, on-boarding new employees, tracking equipment, building documentation, and emphasizing superior support models
- You will be IT’s eyes and ears on the ground, directly supporting our San Francisco location while remotely supporting offices, distribution centers, engineers, and stylists as we grow across all U.S. time zones
- You will be your best self while maintaining the team’s integrity and responsibility to the business
- You’ll assist coworkers at all levels and disciplines
- It’s true, much of your time will be spent on setting up accounts and computers for new hires, but we want you to grow and excel too
- You’ll certainly help with repairs, asset tracking, authentication (password resets, our favorite), installing software, AV questions, and creating self-service documentation, just to name just a few
- Occasional urgent, on-call, and weekend support will be required
- Stitch Fix distribution centers are primarily a macOS and Chromebook-based operation, with an evolving iOS presence too
- You will support this diverse operation in concert with assistance from local and remote resources while prioritizing support requests with on-site managers and remote IT team members based out of our San Francisco HQ
- Embrace the daily challenges of assisting users within a large distribution center facility
- Maintain wired and wireless network connections and diagnose connectivity issues working with remote network engineering team members
- Support macOS and iOS devices
- Help establish and maintain a comprehensive inventory and asset tracking system for our warehouse operations
- Demonstrate comfort daily with ChromeOS, Chromebooks, and occasional Windows support
- Help establish best practices for ChromeOS management across all warehouse sites
- Keep tickets happy and fed – we are a Freshservice operation, other experiences welcome
- Maintain equipment, install updates, and assist with the setup of large meetings
- Remotely support users – knowledge of screen sharing tools such as TeamViewer and ConnectWise
- Provision new users, onboard new hires, print access key cards and configure systems for an amazing day-one experience
- Maintain networked time clocks
- Setup and support local and networked printers
- Manage physical access control and security camera systems
- Show a positive outlook (not Outlook) and humor – make IT nothing less than an immersive, atypical experience for all of our co-workers
- Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by our team
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company HQ
Financial District, San Francisco, CA
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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