Senior Customer Success Manager, Kpler
Financials
$110-130k
Real-time trade intelligence tools for global markets
Open for applications
Real-time trade intelligence tools for global markets
501-1000 employees
Open for applications
$110-130k
501-1000 employees
Company mission
To facilitate efficient and sustainable trade through the provision of state-of-the art, technology-led data, analytics and market insight.
Role
Who you are
- 5+ years of experience as a customer success manager, preferably in energy or commodity markets, managing a portfolio of financial clients
- You are comfortable with data and understand its relevance
- Ideally, have experience with programming languages like Python or R
- You are client-focused, capable of adapting to the customers’ needs, and have strong communication skills
- You are driven and self-disciplined. You can work autonomously without much guidance and thrive in a fast-paced, ever-changing environment
- You are a critical thinker with attention to detail and a problem solver capable of constantly producing and curating support content
- You are also a team player, a quick learner, and able to work with short deadlines across different tasks
- You are methodical, analytical, and good at prioritizing. The nature of this role involves dealing with multiple stakeholders and projects simultaneously
- You enjoy finding solutions, improving processes, and are good at knowledge transfer
- You genuinely care about your clients and take ownership of projects, and keep an eye on long-term goals
What the job involves
- You will help our financial customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
- To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients
- Coach users to be experts on our terminal, Excel add-in, API and data integration
- Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs
- Proactively align client’s goals with Kpler’s
- Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
- Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date
- You’ll be in touch with clients every day, either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs
- To enable the client to use the solution to its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product, or Engineering
Our take
Even as more and more industries digitise, processes in legacy industries such as trade remain relatively archaic – with commodity markets running on incomplete, dispersed and sometimes inaccurate information. Kpler, founded in 2014, brings data technology to trade, in order to make the space more efficient and sustainable.
Kpler is the leader in its field, claiming ten times the revenue and commercial footprint of its nearest competitor. The company supplies real-time, transparent data on commodity markets, as well as actionable insights for those acting in the industry. Partnerships with leading data providers and analytics firms have bolstered Kpler’s offerings to cover a range of markets across the trading space, cementing its leadership as a provider of commodity market data.
On top of this, the company has secured massive funding for its continued expansion, received atop already impressive growth and between 2022 and 2023, acquired five companies. The investment is being used to make more smart acquisitions, of note within the growing maritime analytics and logistics market, hire talent, and accelerate development to ensure it remains at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
92% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$220m
GROWTH EQUITY VC
Total funding: $220m
Company benefits
- Hybrid working environment: Work in office spaces at central locations, sponsored co-working hubs or in a full-remote set-up.
- WFH monthly allowance: We provide top of the range office equipment along with a set-up budget for whatever you need. Along with a monthly allowance for electricity and wi-fi.
- Health insurance coverage: We offer health insurance coverage for employees to ensure you are always safe and healthy.
- Time-off when you need it: Global maternity, parental, medical, festivals, and compassionate leave policies aligned to the contemporary needs of the family, and individual choices.
- Regular outings and social events: We hold regular events (online and on-site) for staff to socialise and interact with each other in the team.
Company HQ
Etterbeek, Brussels
Leadership
Jean Maynier
(Co-Founder & CTO)Non-Executive Director at Spark Commodities. Co-founder and former CEO of eCO2Market. Previously a System Adviser at CDPQ, with experience as a Business Analyst.
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