Director of Account Management and Ad Operations, OpenWeb

$150-155k

Plus a variable component + equity

Senior and Expert level

New York

More information about location

3 days a week in office

Audience relationship platform

Open for applications

Audience relationship platform

201-500 employees

B2BAnalyticsCommunicationSocial Media

Open for applications

$150-155k

Plus a variable component + equity

Senior and Expert level

New York

More information about location

3 days a week in office

201-500 employees

B2BAnalyticsCommunicationSocial Media

Company mission

To improve the quality of conversations online by building an internet where content creators of every kind are empowered to truly own their audience relationships and thrive independently.

Job

Company

Role

Who you are

7+ years of experience in digital advertising, ad tech, or publisher environments
Proven experience in post-sale functions (Account Management, Ad Operations, Client Services, or similar)
Experience managing and developing teams
Strong client-facing presence: executive communication, presentations, and difficult conversations
Solid technical understanding of how digital ad campaigns are set up, launched, tracked, and reported (1st and 3rd party systems)
Ability to troubleshoot delivery, performance, and technical issues across multiple stakeholders
Strong process orientation: you enjoy building structure, documenting workflows, and improving how teams operate
Cross-functional mindset with experience partnering with Sales, Product, Engineering, and Finance
Calm, solutions-oriented leadership style with a positive, steady approach to problem-solving
Based in NYC and able to work from our SoHo office 3x per week (Tuesdays, Wednesdays & Thursdays)

What the job involves

OpenWeb is seeking a senior, hands-on leader to oversee our Account Management and Ad Operations function for Direct Demand. This role will unify teams into a centralized post-sale organization responsible for campaign execution, delivery, troubleshooting, client communication, and operational excellence across multiple ad products
Reporting directly to our EVP of Demand, this Director will lead a high-performing team across Account Management and Ad Operations, serving as the operational backbone of our growing Direct Demand business. This is a highly impactful role with the opportunity to build scalable processes, improve systems, and take a strong foundation to the next level as the demand-side business grows
Lead and scale a global Account Management & Ad Operations team supporting OpenWeb’s Direct Demand business across multiple ad products
Own the post-sale lifecycle: client asset collection, campaign setup, trafficking, launch, delivery monitoring, troubleshooting, and wrap-up
Serve as senior escalation point for campaign delivery issues, technical or implementation challenges, performance concerns and client communication, billing discrepancies and make-goods / additional spend conversations
Partner closely with Sales, Product, Engineering, Finance, and Legal to ensure smooth execution, accurate reporting, and strong operational alignment
Build, improve, and document processes, workflows, and systems to support a growing Direct Demand business
Establish clear operating rhythms, SLAs, and quality standards for campaign execution and client communication
Drive a calm, solutions-oriented culture that focuses on problem-solving, accountability, and continuous improvement

Our take

Audience engagement through comment sections is hugely important to the traffic of online publishers. However, this engagement usually happens on various social media platforms as opposed to the online publishing website itself.

OpenWeb provides online engagement platforms that enable publishers to bring the power of social media to their own websites. These discussion tools help increase the amount of time users spend on the actual website, as opposed to commenting on content through external social media sites.

Social media platforms such as Facebook already provide similar tools, but Openweb stands out for facilitating productive discussion, filtering out toxic commentary and favoring high-quality comments. Despite leadership disputes in 2024, the company continues to expand its global presence and is working on strategic acquisitions to further enhance its product offerings.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.3)

Company

Company benefits

401k + matching
Vision, medical, and dental through Aetna
Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers
Flexible PTO policy
Company-sponsored Life and Accidental insurance
Team events and outings
Career growth & ownership
Equity

Company HQ

SoHo, New York, NY

Leadership

Jim Daily

(CEO)

Founder and Chairman at LinksDAO. Previously spent 8.5 years at Teads.tv, ultimately as CEO, North America / Global President.

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