Executive Assistant, ServiceNow
Global Business Services, Office of the Chief People Officer
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- 8+ years of EA experience supporting SVP-level or above leadership. Background in Finance and/or Business Operations, preferred
- Proven ability to handle confidential materials with absolute discretion, particularly in a Finance or senior leadership context
- Exceptional written and verbal communication skills with a high degree of professionalism
- Strong diplomatic skills- navigate conflict, different personalities, and sensitive decisions with tact and emotional intelligence
- Executive presence and stakeholder savvy; acts as an ambassador for the CPO and builds trust across all levels of the organization
- Highly organized with the ability to manage competing high-priority requests across a matrixed environment
- Proactive, calm under pressure, and solutions-oriented with sound judgment on calendar prioritization
- Proficient in Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), Box, and Concur. Claude and other AI systems/tooling experience is a plus
What the job involves
- Calendar is the anchor — Lead strategic calendar management for the CPO, as well as her leadership team of VPs (3); curating meeting options, flagging conflicts, and delivering clear recommendations to enable fast, well-prioritized decisions across GBS, Procurement, and Workplace Services
- Gatekeeper — Triage inbound requests with strong business judgment, protect focus time for leaders, and guard against schedule creep during high-stakes periods (quarter-end, planning cycles, board prep, and executive forums)
- Priority framework — Apply a clear meeting hierarchy: C-suite and board engagements first, followed by key external partners, customers, and internal stakeholders ensuring the CPO's time is always aligned to highest impact
- Global coordination — Manage scheduling and logistics across time zones for a globally distributed leadership team with precision and professionalism
- Judgment & discretion — Handle sensitive and confidential information with absolute discretion; know what to resolve independently vs. escalate to the Chief of Staff
- Schedule stewardship — Be the voice of reason. Protect focus blocks, prevent over-scheduling, and ensure the CPO maintains a sustainable, business-aligned calendar
- Chief of Staff partnership — Serve as a close operational partner to the CoS, supporting GBS-wide initiatives, executive prep, and cross-functional coordination across Procurement Operations, Sourcing, and Workplace Services
- Business partnership — Opportunity to grow and to increase scope of role with providing support for strategic projects across GBS as well as the local landscape in South Florida
- Travel & expenses — Arrange all travel within company policy, support visa/passport requirements, and manage leadership expense reconciliation via Concur
- Team & culture — Coordinate GBS team events, offsites, and community moments that reinforce a connected, high-performing culture
- Onboarding support — Assist with new hire setup including tools, systems, expense reporting, and travel onboarding
- Issue resolution — Identify friction points within the organization and drive or facilitate solutions with diplomacy and influence
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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