Technical Writer, Instanda
12 Month Fixed Term Contract
All employees are included in the company discretionary bonus scheme
More information about location
No-code design platform for insurance products
Job no longer available
No-code design platform for insurance products
101-200 employees
Job no longer available
All employees are included in the company discretionary bonus scheme
More information about location
101-200 employees
Company mission
Instanda is on a mission to digitise the insurance industry, solving challenges for all insurance providers and enabling them to offer unrivalled customer experience at low cost.
Role
Who you are
- 2-3 years’ experience in a technical writing role, preferably in a software company
- Platform knowledge – familiarity with no code/low code platforms. Understanding of the software development lifecycle
- Proficiency with documentation tools like Confluence, Jira and Freshdesk
- Strong communication and collaboration skills: collaborating with multiple teams and explaining complex concepts in simple terms various sources
- Excellent written and spoken English
- Self -starter, who can manage their own workload
- Self-management and prioritisation skills
- Strong research and analytical skills
- Attention to detail ensuring technical accuracy in all documentation
- Adaptability to rapidly changing features and time frames
- Curiosity
- Willingness to learn and innovate
What the job involves
- We are looking for a Technical Writer to join us on a fixed term contract for 12 months with potential for the role to become permanent
- You’ll be an experienced Technical Writer who is adept at making complex technical concepts easier to understand, creating specialised resources (articles) about INSTANDA’s platform/ services
- Content Creation: Writing clear and concise, well-organised, and consistent technical content from scratch, ensuring clarity and usability for a diverse audience. This includes customer-facing release notes creation with various degrees of details as well as creating end-to-end product documentation
- Documentation Strategy: Proactively identify needs and gaps for documentation regularly. Establish feedback loops and collaborate with stakeholders to prioritise, plan and complete updates
- Collaboration: Partner with multiple teams (engineering, testing, product owners, client delivery and training) to gather technical information, ensure accuracy, and align content with project goals and timelines
- Simplify Complexity: Translate complex technologies and processes into plain English, ensuring accessibility for both technical and non-technical users
- Process Understanding: Work within Agile and Scrum development methodologies to align documentation with iterative project workflows
Salary benchmarks
Our take
Instanda has brought much-needed innovation into the insurance industry by offering its users a no-code, customisable platform upon which they can build a consumer front-end. The company's platform is updated as frequently as every few weeks to accommodate the needs of its customers' end users, promising them up-to-date offerings without the technological investment.
The insurance market is enormous, and big established players are always looking for new distribution channels. Thanks to this, Instanda has onboarded leading insurers like Hiscox, Vitality, and AXA - a critical move, as its success is dependent on attracting and retaining these big brands.
The company has steadily grown its customer base, and secured partners such as Deloitte and Microsoft. The insuretech boom has no doubt contributed to Instanda growing its footprint, and enabled it to raise new funding in 2022. The investment is cited to fuel growth across Europe, the US, Japan and the United Arab Emirates, as well as supporting the rapid improvement of the platform's capabilities and creation of a future-proofed marketplace.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
29% female employees
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$45m
SERIES B
Jul 2020
$7.3m
SERIES A
Total funding: $72.1m
Company benefits
- We offer 25 days holiday, with the option of buying up to 5 additional holiday days per year
- Wellness allowance - £100 per month (to put towards anything health and well being related)
- Inclusion in the company share plan
- All employees are included in the company discretionary bonus scheme
- Access to an Employee Assistance Program, that supports our staff 24/7
- Annual Learning & Development allowance of £1250
- Group Income Protection
- Life Cover
- Participation in the company pension scheme
- Cycle to Work Scheme
- Active social committee who arrange events throughout the year
Company values
- Client Mindset: We strive to be a client’s competitive advantage. Thinking like their customers and teams enables us to critically evaluate everything we do to help our clients be more successful
- Act with integrity: Honest, transparent and fair - we are committed to doing what is right NOT what is easy. We are trusted to deliver on our promises no matter what.
- Everyday Excellence: Dedicated to delivering excellence we hold ourselves accountable for outcomes, good and bad. We don’t pass the buck or shy away from the tough conversations. We have the tenacity and drive to keep moving forward.
- Passionate People: Curious, courageous and collaborative. Driven by our desire to be the best we constantly push ourselves to evolve and improve, driving innovation and having fun whilst we do it
- Fuelled by Diversity & Inclusion: Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results.
Company HQ
City of London, London, UK
Articles
Leadership
Tim Hardcastle
(CEO)Previously CIO of Hiscox (specialist insurer) and COO of Agilisys (fast growing outsourcing/offshoring business).
Derek Hill
(COO)Previously Head of IT Services at Hiscox and Agilisys. Has worked with Tim for over a decade, showing the strength of their partnership.
Share this job
View 1 more job at Instanda