Junior Customer Experience Specialist, Aphex
United Kingdom
£25-32k
Plan, track, and deliver major construction projects in one connected platform
Job no longer available
Plan, track, and deliver major construction projects in one connected platform
21-100 employees
Job no longer available
£25-32k
21-100 employees
Company mission
To help teams build projects that shape our world.
Role
Who you are
- 🧠 You love technology and solving puzzles
- ✨ You lead with curiosity and find yourself asking "how does that work?" more often than most people
- 🗣️ You can explain complex things in simple, friendly language
- 🔍 You have an eye for detail and notice when things aren't quite right
- 🌱 You're early in your career (or returning from a career break) and looking for a role where you can grow multiple skillsets at once
- 🤝 You enjoy contributing to group/team discussions
- 💡 You’re excited about the idea of mastering our product, growing to be an expert in how even the most niche parts of our platform work
What the job involves
- The way we do CX at Aphex is pretty special - we've shaped our team to be both there for our users when they need help AND deeply plugged into how our product evolves. This means you'll be jumping between supporting people and being hands on with what we’re building next
- On a typical day, you might:
- Test a new feature to make sure it works exactly as designed
- Update help documentation to explain a workflow more clearly, or write internal rules to define how a new feature should behave
- Jump on chat to help a user who's stuck on something
- Deep dive on a suspected bug, documenting anything that needs fixing and make sure it's properly prioritised
- Help a cross-functional teammate get to the bottom of a nuanced product answer internally
- As you grow in the role over the next 9-12 months, you'll have the opportunity to move into a Senior position and into more "ownership" territory. This means potentially leading features yourself, running cross-functional product knowledge sessions, contributing to discovery projects, or creating new processes from scratch
- This role offers a unique opportunity to develop a comprehensive understanding of how modern SaaS products are built, tested, and supported while making a tangible difference to the teams building critical infrastructure projects around the world
Our take
Aphex is a connected planning platform that simplifies the construction process by providing project teams with a unified view of their work. By integrating scheduling, reporting and collaboration into a single platform, Aphex helps teams stay aligned and address issues proactively, enhancing communication and efficiency across construction teams.
With features like automated updates and customisable visualisations, teams can quickly access the information they need, reducing the time spent on administrative tasks. This focus on lookahead planning fosters a more cohesive work environment, allowing construction teams to work smarter and deliver projects more efficiently.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2024
$2.1m
SEED
Total funding: $2.1m
Company benefits
- Work from home, office, cafe... anywhere with our flexible working policy and WeWork All Access Membership
- Be equipped to do your best work with a Mac and home office setup plus those little extras you might need to really focus
- Be part of a team with regular social events and quarterly offsites
- Recharge your batteries with 20+ days leave a year... no matter what country you are in
- Build a unique skillset and become an expert in how teams manage the projects that shape our world
- Learn continuously with a £500 training allowance and 1 week of training leave
Company HQ
Westminster, London, UK
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