Director of Client Success, Rialtic
+ Performance-based bonuses & Meaningful Equity
Administrative and financial technology for healthcare
Job no longer available
Administrative and financial technology for healthcare
21-100 employees
Job no longer available
+ Performance-based bonuses & Meaningful Equity
21-100 employees
Company mission
Rilatic is on a mission to make healthcare more efficient.
Role
Who you are
- A bachelor's degree in business or healthcare or a related field, an MBA, or an advanced degree is preferred
- 10-15 years of healthcare experience is preferred
- 12+ years of experience in client success, account management, or related client-facing roles in healthcare
- Proven experience leading and scaling client success teams, with a track record of driving client satisfaction, retention, and growth
- Strong interpersonal and communication skills with the ability to build relationships with C-level executives
- Analytical mindset with the ability to interpret data and make informed, strategic decisions
- Experience with client success platforms (e.g., Gainsight, Salesforce) and CRM systems
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Client-focused with a passion for delivering exceptional client experiences in healthcare
What the job involves
- We seek an experienced and dynamic Director of Client Success to ensure the highest client satisfaction, retention, and growth levels
- As the Director of Client Success, you will develop and implement strategies that foster long-term relationships with our clients, maximize their value, and ensure they succeed with our products/services
- You will work cross-functionally with the Content, Client Experience, Sales, Product, and Engineering teams to continuously improve the client experience and ensure optimal outcomes for our clients
- Client Relationship Management: Build and maintain strong relationships with key clients, acting as a trusted advisor. Serve as the escalation point for complex client issues, driving swift resolution and client satisfaction. Ultimately accountable for the success of the client. Client Value comes first
- Client Satisfaction: Accountable for the client being an unambiguously positive reference for Rialtic in the marketplace
- Client Retention & Growth: Focus on client retention, upsell opportunities, and long-term growth by understanding client needs and aligning our solutions to meet those needs. Drive initiatives to reduce churn and increase client lifetime value with Rialtic
- Cross-Functional Collaboration: Work closely with Content, Client Experience, Sales, Product, and Engineering teams to ensure seamless onboarding, and ongoing client management. Share client feedback with internal teams to improve product offerings and services to provide our clientele with the most value to make payment integrity accessible
- Process Improvement: Continuously assess and refine client success processes, tools, and systems to increase efficiency, client satisfaction, and scalability. Implement best practices and frameworks for client engagement
- Metrics & Reporting: Track, analyze, and report on client success metrics, including retention rates, Net Promoter Scores (NPS), and other KPIs. Use data-driven insights to inform decision-making and optimize client strategies to upsell and hit revenue targets
- Client Education & Enablement: Oversee the creation and delivery of client education programs, webinars, and resources to ensure clients are empowered to make the most of our solutions at Rialtic
Our take
Healthcare is a big business. In the U.S, it represents nearly 20% of GDP. Despite its immense value, the system is complex and many of the technologies are antiquated. That means hundreds of billions of dollars of administrative spending being wasted.
Rialtic attempts to recuperate some of these wasted dollars for healthcare insurers and providers. The startup’s flagship product is a payment accuracy product which brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors.
Crucial to this service is the constant ingesting and structuring of healthcare payment policy documents and data. Rialtic is now seeking growth through additional products that can leverage this data to improve overall healthcare services as well. The company's 2024 Series B round has achieved its $50 million funding goal, which is sure to help propel it forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2024
$38m
SERIES B
Mar 2022
$28m
SERIES A
Total funding: $82.2m
Company benefits
- Freedom to work from wherever you work best and a home office stipend to make it happen
- Meaningful equity and 401k matching
- Unlimited PTO, comprehensive health plans and wellness reimbursements
- Comprehensive health plans with generous contribution to premiums
- Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions
Company HQ
Buckhead Forest, Atlanta, GA
Leadership
Doug Williams
(Founder & CEO)Previously founded Melioric, a private investment company. Before that, Founded iHealth Technologies (iHT) and served as CEO. iHT merged with Connolly in 2014 to form Cotiviti and went public in 2016.
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