Product Manager, eBay
Buyer Conversion
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!
- 5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion.
- 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred
- Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch
- Relentless execution and attention to detail - ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done
- Strong product sense - ability to understand consumer needs and find simple and creative ways to solve them
- Experience navigating highly complex cross-functional projects end-to-end
- Experience developing performance-based emails / notifications in ecommerce
- Metrics / data driven - able to forecast and measure test performance, and monitor health metrics
- Builds strong relationships across various teams within eBay; an active listener and clear communicator
- Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner
What the job involves
- We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay.
- In this critical role, you will be at the forefront of shaping customer experiences through Buyer Pre Purchase communications.
- Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications.
- You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio. This is a highly cross functional role, where you will get to influence and collaborate with stakeholders across eBay
- You will build and execute the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively identify opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:
- Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas
- Prioritize features / improvements based on various factors like business value, user needs, effort, etc
- Author A/B tests: build hypotheses, design test setup, define KPIs
- Execute tests and customer experience improvements
- Create PRDs, convey requirements to the Engineering teams and jointly work through execution
- Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve
- Raise and help resolve project blockers; update Jira boards and supporting documentation
- Measure results: assess performance against KPIs, make recommendations for scaling decisions
- Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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