Revenue Operations Specialist, Yokoy
Services
Automated spending management platform
Job no longer available
Automated spending management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To revolutionise corporate spend management.
Role
Who you are
- Bachelor’s degree in finance, business administration, or a related field
- 3-4 years of proven experience in providing operational support, program management
- Experience with CRM tool such as Salesforce or Hubspot
- Willingness to create operational excellence across Yokoy
- Excellent analytical skills and attention to detail
- Strong communication skills, both written and verbal
- Ability to work independently and manage multiple tasks simultaneously
- High level of integrity and professionalism
- You are fluent in English
What the job involves
- As a Revenue Operations Specialist at Yokoy, you will play a pivotal role in supporting the operational efficiency of our Customer Success and Services (CSS) department
- Your primary responsibility will be to ensure that our post-sales services operate seamlessly and effectively
- You will oversee the technology stack, manage reporting and analytical needs, and handle day-to-day administrative tasks
- Your role is crucial in enabling Yokoy’s customer services to meet and exceed customer expectations and achieve our organisational goals
- You will be part of the Revenue Operations team and report into the Head of Revenue Operations
- Serve as the primary point of contact for Customer Success and Services (CSS) Operations, ensuring seamless communication and support
- Design, develop and co-own end-to-end processes to ensure radical alignment within the Revenue organisation between Marketing, Sales and CSS
- Deliver comprehensive technical documentation for any changes or new processes related to CSS
- Manage reporting and analytical needs for the CSS business in Salesforce and Excel as poweruser. The Business Intelligence team will support you in reporting needs in Tableau
- Manage the tech stack (Intercom, dotfile, Salesforce Service Cloud) driving ongoing improvements, overseeing access management, and conducting continuous quality assurance checks to ensure compliance
- Liaise with various stakeholders, including Marketing, Sales, Business Intelligence and IT, to complete operational improvement projects
- Own the customer provisioning across all Yokoy environments, ensuring efficient and accurate setup
- Collaborate closely with the Professional Services team and Finance to reconcile partner invoices
Application process
- Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
- We aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know
Our take
Yokoy is a spend management automation company, offering corporate credit cards and AI-powered expense and invoice management. The company’s all-in-one fintech platform easily integrates with existing ERP systems and works in multiple currencies, providing midsize to large enterprises with actionable insights through its adaptable and intuitive platform.
While the company faces competition within the market against Spendesk, Pleo, Moss and more, Yokoy has proven itself to be a strong competitor, growing 400% year-over-year. The company previously acquired Innflow, expanding its SAP-centric information system capabilities, and has over 500 enterprise customers, including Bitpanda, On, and DPD Group.
The company’s latest Sequoia Capital-led funding has fuelled the company’s European expansion, with the “soonicorn” company present in Switzerland, Germany, Austria, the Netherlands, Serbia, and now Spain. By continuing to focus on expansion and its mergers and acquisitions (M&A) strategies, market-leading Yokoy is well set to see further accelerated growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Hybrid/Remote Work Options
- Flexible Work Schedule
Company HQ
Escher Wyss, Zürich, ZH
Leadership
Philippe Sahli
(CEO & Co-Founder)Former CFO at Beekeeper, and was the Director & Chief of Staff (Group Operations) at UBS.
Thomas Inhelder
(CFO & Co-Founder)Former Head Of Finance at Beekeeper, and was the Country Finance Manager at BT Group.
Melanie Gabriel
(Co-Founder)Current Board Member at WE SHAPE TECH. Former Head of Marketing at dizmo. Co-Founded Armoire Au Revoir.
Lars Mangelsdorf
(CCO & Co-Founder)Former Senior Account Executive at Beekeeper, and was a Sales Manager at Künzli SwissSchuh AG.
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