Strategy and Operations Business Partner, Stripe

• We are looking for a thought leader in the operation of Professional Services
• Someone who has worked closely with tools such as SFDC, Kantata and ServiceNow, and can consult with business leaders on the best way to maximize ROI of the tooling and minimize administrative burden on the team
• 10+ years of operations experience in a software solutions or technology company
• 5+ years working with a Professional Services organization
• Data Analytics (Google Sheets/Excel data manipulation, SQL)
• Working on ticket management in JIRA
• Business and operational SLA reporting
• Business requirement and user story documentation
• Communicate clearly, proactively, and concisely
• Self-starter and comfortable dealing with ambiguity

Desirable

• This role is the right-hand person to their Professional Services leaders on everything related to planning and running their business, including: org design and planning, partner/sales coverage models, setting SOKRs, measuring and providing insights on performance, forecasting, and process improvement
• Drive 1yr/4yr planning and related cross-functional planning processes
• Set annual and quarterly SOKRs and track performance
• Define Professional Services roles and coverage models
• Build reports and dashboards for key reporting needs
• Prepare for QBRs and other leadership meetings
• Manage cross-functional pre-sales processes with other teams
• Operationalize product GTM processes where it impacts the Professional Services teams
• Working cross-functionally to investigate and do analysis on system issues
• Create JIRA Tickets for system enhancements
• System and operational workflow management analysis and investigation
• Improve business processes through data driven decisions
• Provide user and project administration