Senior Staff Product Designer, Gusto
Payroll Services
$174-254k
Salary is dependent on location
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$174-254k
Salary is dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 8+ years' Product Design experience
- Breadth of impact: This is a very senior IC design role on a strategic and new team within Gusto
- You should have demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas
- Comfortable with complexity: You’ve led the design of approachable, guided customer experiences in complex domains
- Ideally you’ve led a platform/services or enablement team
- Product acumen: This role will contribute directly to business and product strategy
- You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions
- Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes
- You’ll work directly with your engineering partners to improve the systems that power our customer experiences
- You should be able to demonstrate how you’ve built your own technical understanding, and influenced system decisions that affect customer experience
- Builder mindset: This role will lead a team to ship customer-facing products and services, not just plans and documents
- You should be able to demonstrate how you’ve stayed involved with customer-facing work as a leader, and how you’ve supported your direct reports through complex projects
- High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto
- You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often
What the job involves
- As a staff product designer on Payroll Services, you will wrangle technical and regulatory complexity into guided experiences for new and experienced employers
- You'll collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts
- As a member of this product area’s cross-functional team, you’ll be a key partner in leading the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones
- Payroll is the beating heart of Gusto’s business
- The Payroll Services team is responsible for the customer experiences and internal services that process payrolls, calculate taxes and deductions, pay and file with tax agencies, and maintain compliance on behalf of our customers
- Collaborate with cross-functional partners to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision
- Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business
- Build our collective understanding of our customers’ payroll and tax compliance needs through research and data
- Design and ship both net-new and iterative projects that deliver consistent value to our customers
- Contribute to Gusto’s product design community by sharing your skills and experience
- Champion our design system and platform standards, and help evolve them through your team’s work
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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