People Operations Coordinator, Entain
2+ days a week in office (Castle Blvd, Nottingham)
Sports betting and gaming entertainment provider
Open for applications
Sports betting and gaming entertainment provider
1001+ employees
Open for applications
2+ days a week in office (Castle Blvd, Nottingham)
1001+ employees
Company mission
To lead the change in sports betting, gaming and interactive entertainment.
Role
Who you are
- Tech savy - we use HR case management systems such as: (e.g., ServiceNow, Oracle HCM) for tracking and resolving employee cases
- Familiarity with HRIS (Human Resources Information Systems) and experience with system testing, such as Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT)
- Excellent communication skills, both written and verbal, with the ability to provide clear guidance and support to employees and managers
- Attention to detail and strong organizational skills, ensuring accuracy in documentation and case management
- Ability to manage multiple cases simultaneously, prioritize tasks, and work in a fast-paced environment while maintaining service-level agreements
- Knowledge of process improvement methodologies and experience in identifying areas for operational enhancements within people services
- Proficient in Microsoft Office Suite and other business tools (e.g., Teams, Outlook)
What the job involves
- In this role, you will work closely with our dynamic People Services and Operations team, as well as the broader People function, to support both the business and employees. Your key responsibility will be to ensure the timely and accurate execution of Tier 2 people tasks and processes
- Handle Tier 2 cases per service inventory, ensuring timely resolution within SLAs
- Collaborate with Tier 1, Tier 3, and other teams (EUS, Workplace, Payroll) for seamless case flow and service delivery
- Provide expert guidance on complex queries, escalating to Tier 3 when needed
- Track and document cases in the HR system, ensuring accuracy and compliance with policies and labor laws
- Identify process improvements to enhance efficiency and employee experience
- Support HR systems testing (SRT, UAT) to ensure smooth functionality
- Manage procurement tasks, including setting up new providers and processing purchase orders
Our take
Entain stands as a prominent global player in the sports betting and gaming industry, operating within the expansive realm of entertainment. Engaging in diverse facets of sports betting, gaming, and interactive entertainment, the company boasts ownership and management of a varied portfolio featuring renowned brands like Bwin, Coral, Foxy, and Ladbrokes.
At the core of its services, Entain facilitates sports betting, enabling users to wager on a multitude of sporting events. Additionally, the company offers an array of gaming services encompassing casino games, poker, and various interactive entertainment options. Leveraging advanced technological capabilities, Entain is uniquely positioned to deliver an unparalleled and sophisticated user experience.
The company's strategic prowess is evident through key partnerships, notably with MGM Resorts International, exemplifying its concerted efforts to establish a significant presence in the US market. Entain continues to navigate industry complexities, underpinned by its diverse brand portfolio, cutting-edge technology, and strategic collaborations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
48% female employees
Company
Company benefits
- Private medical insurance
- Pension Scheme
- Sharesave Scheme
- Paid subscription to the mental wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on you professional or personal development
Company values
- Do what’s right
- Go beyond
- Keep it Simple
- Win together
Company HQ
Stratford, London, UK
Articles
Leadership
Stella David
(CEO)Salary benchmarks
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Diversity, Equity & Inclusion at Entain
- Levelling the playing field. At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, the wider sports betting industry, and society beyond. Our purpose at Entain is to bring moments of excitement into people’s lives. But none of this would be possible without our people working at their best. To achieve that, we’re creating an environment where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate individual differences, and make sure everyone is supported, and empowered, to thrive.
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