Sales Engineer, UpGuard

• We’re looking for a driven individual who possesses an inquisitive mind and excellent technical knowledge
• At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant, or technical customer support role at a B2B SaaS company
• A solutions-driven problem solver who is innately curious and seeks to understand WHY
• Proven ability to deliver product demonstrations and deliver presentations to customers
• Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
• A high degree of technical aptitude and an intrinsic willingness to learn
• Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Desirable

• We are looking to further expand our Sales Engineering function in the UK, to support our growing sales team
• As a Sales Engineer at UpGuard, you will be the central technical point of contact for customers progressing through our sales funnel
• By joining the Sales Engineering team in the UK, you'll have a critical role in enabling our Account Executives and ensuring our customers have a world-class experience
• As part of the Revenue Operations team, your goals will be to build, implement, and iterate on processes to support and scale the Sales function to achieve revenue targets
• You will drive product activation during trials by providing an excellent experience to our customers and ultimately assist the sales team with closing new business by doing the following:
• Support prospects during trials/proof of concepts (POC) of the platform
• Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
• Be the technical point of contact for any support queries during the trial process
• Assist with customer security assessments, RFPs, and business cases as required
• Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them