Senior Technical Writer, Gentrack
2 days a week in office (Greater London )
Cleantech solutions for utilities
Job no longer available
Cleantech solutions for utilities
501-1000 employees
Job no longer available
2 days a week in office (Greater London )
501-1000 employees
Company mission
To provide leading utilities across the world with innovative cleantech solutions.
Role
Who you are
- Senior level expertise in technical writing best practice ideally with 4+ years as a Technical Writer or in a related role
- Experience with all documentation tasks in a business producing and implementing enterprise-level software products
- Experience using help authoring tools and other information management systems such as Confluence
- Ability to evaluate needs and agree an effective content development approach
- Confidence to engage with content owners across all business roles to acquire source material for documentation
- Comfortable and confident to work in the open, sharing your work product at all stages of drafting and refinement
- Professional credibility to review the quality of work produced by other content developers, with an understanding of the implications of publishing content and managing associated risks
- Contribute to continuous improvement in practices leading to effectiveness, efficiency and quality for content development
- Demonstrated ability and interest in growing the capabilities of other Technical Writers through proactively sharing your practice and mentorship
- Positive and can-do attitude. Applying sound judgment, and determination to achieve with a sense of urgency when that’s required
- Commitment to strive for a high professional standard in your work, reinforcing Gentrack’s brand and leadership position in the industry
- Effective relationship management, interpersonal skills, and an open-minded consultative approach
- Ability to give and receive positive and constructive feedback and creatively solve problems
- Knowledge or experience in the utility industry is a strong advantage
What the job involves
- As a Senior Technical Writer, you will play a pivotal role in crafting clear and targeted written communications with a focus on enhancing usability for our clients
- Your innovative and proactive approach will be key in producing technical documents that not only meet high standards but also guide our teams in their own writing endeavors
- Your responsibilities include providing clear guidance for written communication, utilising quality visual imagery, and ensuring that technical documents are concise and user-friendly
- With a forward-thinking mindset, you'll contribute to ongoing content development, continuously striving for improvements in product documentation standards to meet client needs effectively
- Produce clear written communications with quality visual images, demonstrating excellence in both content and communication with internal teams
- Share knowledge proactively within your immediate team and across the Product Development organisation, acting as a bridge between technical teams and end-users for effective communication
- Apply knowledge of established content authoring best practice to achieve excellence in the production of technical documents
- Innovate and proactively contribute to continuous improvement in content development for Gentrack’s products, and for improved methodologies
- Focus on the audience in all aspects of content design, ensuring a logical layout, accuracy, completeness, and visual effectiveness
- Build and share a high level of product knowledge across the business to achieve excellence in content development
Salary benchmarks
Our take
Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows its clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.
With direct competition from the likes of Ecrion and Apptivo, Gentrack must constantly strive to keep ahead of its rivals. However, its solutions have already been backed by some key clients in the market, with a particularly strong base among energy suppliers in New Zealand and Australia. As energy prices rapidly increase due to political instability in Europe, Gentrack has also expanded its presence strongly in the United Kingdom, forming partnerships with the likes of Marble Power, ENGIE, E.On and npower.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$0.2m
SEED
Total funding: $0.2m
Company HQ
London, UK
Additional info
- Further offices in USA, Singapore, Australia and New Zealand.
Leadership
Gary Miles
(CEO)Co-founded jNetX in 2001, where they served as CEO for 8 years. Joined Amdocs in 2009, first as Division President & CTO and then as CMO & President of Business Services. Joined Gentrack in 2020 as CEO.
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