Senior Account Manager, Panorama Education
West Coast
$138k
OTE
$110.4k
BASE
+ Annual Bonus + Equity Awards
More information about location
All-in-one educational data platform
Be an early applicant
All-in-one educational data platform
201-500 employees
Be an early applicant
$138k
OTE
$110.4k
BASE
+ Annual Bonus + Equity Awards
More information about location
201-500 employees
Company mission
To improve student outcomes by helping schools and districts act on data.
Role
Who you are
- You thrive in fast-paced, high-stakes environments that require strategic thinking, creativity, and a solutions-focused approach
- Proven Account Management Expertise: At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion. Demonstrated ability to navigate complex renewal processes, upsell within existing accounts, and build long-term relationships
- Strategic Mindset and Ownership Mentality: Ability to take full ownership of a portfolio, demonstrating accountability for client success, renewal rates, and overall account health
- Data-Driven Approach: Strong analytical skills to interpret client data, adoption metrics, and leading indicators to drive decision-making and prioritization
- Exceptional Communication and Influence Skills: Experience influencing executive stakeholders and presenting complex information effectively to drive adoption and growth
- Flexibility and Adaptability: Comfortable with ambiguity and change; able to adapt to new role expectations and shifting priorities in a dynamic, team-oriented environment
- Willingness to Travel (30-40%): Travel to client sites for partnership reviews, strategic planning sessions, and in-person meetings to foster strong relationships and address client needs directly
What the job involves
- As a Sr. Account Manager, you will own a strategic portfolio of large revenue-generating school districts and educational organizations
- You will engage with high-level stakeholders, including superintendents and C-suite executives, to ensure Panorama’s value is maximized across all client interactions
- With a proactive, ownership-driven mindset, you will be responsible for driving both retention and growth, traveling up to 30-40% of the time to deliver in-person client engagements, executive presentations, and strategic account reviews
- You will leverage data insights, client adoption metrics, and best practices to deepen Panorama’s footprint in each account
- Own and Drive Renewal Cycles: Lead renewals for your assigned portfolio, understanding budget cycles, funding sources, and contract nuances to secure timely renewals and identify growth opportunities
- Your ability to navigate complex client landscapes, prioritize competing tasks, and deliver results will be critical to our team's success
- Expand Panorama’s Impact: Actively pursue growth within existing accounts by identifying upsell opportunities, cultivating strategic relationships, and encouraging customer adoption of key product features
- Engage Clients Strategically: Conduct executive business reviews, outcome reviews, and in-person meetings to reinforce Panorama’s value and drive retention
- Develop and Execute Account Plans: Create and maintain comprehensive account plans, using KPIs to track client health, engagement, and adoption metrics
- Collaborate Cross-Functionally: Partner with Sales, Customer Experience, Product and other teams to align on strategies that ensure consistent client satisfaction and retention
- Ensure Data-Driven Client Success: Utilize metrics such as outcome reviews, customer adoption rates, and active user data to inform decision-making, prioritize account activities, and tailor client interactions
- Maintain Proactive Communication: Log all key client interactions, document strategic goals, and ensure all actions and communications are aligned with Panorama’s client success framework
Our take
Educational data is invaluable in ensuring that students are meeting their potential - data such as attendance, behaviour, and grades. Educational professionals typically collect and aggregate this data across spreadsheets, but the time-consuming process of turning this mass of data into actionable insights often leads to it not being analyzed often or at all.
Panorama Education provides an all-in-one educational data platform for schools, featuring unified data entry and dashboards for the analysis of student information. The platform is fragmented into sections on student success, social-emotional learning, feedback surveys and positive behaviour, and provides personalized professional development experiences for teachers to help them better understand how to act on data.
Whilst educational data platforms are nothing new, Panorama Education has taken a smart approach by focussing on providing data entry, analysis, and professional development in a unified, accessible and user-friendly platform. Its recent acquisition of Mesa Cloud, a graduation management system that ensures students are on track to receive a diploma, further enhances its offering with the ability to auto-monitor and flag students who are off-track.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$5m
LATE VC
Sep 2021
$60m
SERIES C
Total funding: $97.6m
Company benefits
- 2 Weeks a Year of Office Closure
- 16 Weeks of Parental Leave
- Wellness Reimbursements
- Option Grants
- Home Office Reimbursements
- Professional Development
- Medical, Dental & Vision
- Choose Where You Work
Company values
- Focus on Student Impact - At all times, we remain focused on the impact we have for students and the families and educators who support them. What makes Panorama unique is our relentless focus on improving education, not just continuing the status quo
- Care About People - We take a human-first approach to building our organization. We care deeply about our teammates, our clients, and the students, educators, and families we serve
- Diversity, Equity, Inclusion, and Belonging -We believe Panorama is strongest when our team reflects the tremendous diversity of the students, families, and educators we serve
- Progress Over Perfection - We believe that the best way to have an impact in the world and to build a great company is through continuous progress, paired with iteration, experimentation, and learning. We strive to get better every day, and we take a growth mindset
- Be Bold, Be Innovative - Achieving Panorama's mission requires creativity, moonshot ideas, and new ways of thinking. We’re willing to try hard things, take big bets, and work on problems that haven’t been solved before
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Aaron Feuer
(CEO & Co-Founder)Experience as a Legal Assistant for Bet Tzedek Legal Services, and was a Tour Guide for Yale University from 2010 to 2013.
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