Senior Operations Analyst, Hims & Hers
$110-130k
+ Equity + Employee Stock Purchase Program
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
$110-130k
+ Equity + Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
- Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution
- Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
- Thrives and adapt in a fast-paced, high-growth and rapidly changing environment
- Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
- Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL
- We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match
What the job involves
- We are looking for an experienced Senior Operations Analyst to join the Care Operations team, with a focus on optimizing provider engagement and response times
- In this role, you will analyze workforce performance and marketplace dynamics to ensure timely, high-quality care delivery
- You’ll leverage data to uncover trends, monitor provider engagement, and identify gaps in coverage or responsiveness
- Reporting to the Associate Director, Care Team Acquisition and Engagement, you’ll play a critical role in surfacing insights and driving cross-functional initiatives that improve provider experience, operational efficiency, and patient outcomes
- This role is highly collaborative, working closely with teams across Recruiting, Credentialing, Medical Affairs, Customer Support, and Product
- Monitor and optimize provider response times by analyzing real-time and historical performance data across the care team network
- Develop and maintain dashboards and reports that track key metrics such as response time, provider engagement, and supply availability
- Identify operational inefficiencies or coverage gaps that contribute to delayed care, and propose data-backed interventions
- Lead deep-dive analyses using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL to uncover the root causes of performance trends
- Drive provider engagement strategies through data, feedback, and behavioral trends to improve care team responsiveness and retention
- Collaborate cross-functionally with Recruiting, Credentialing, Product, and Medical Affairs to implement optimization and engagement initiatives
- Design and run experiments or pilots (e.g., incentives, scheduling models) aimed at improving response time and engagement
- Segment the provider population and tailor engagement strategies based on tenure, specialty, activity level, and historical performance
- Track and flag high-risk providers at risk of disengagement or churn, and proactively surface insights
- Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. The recent launch of an app has helped it grow significantly too. Further, its focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumizing shampoos. Altogether, these moves put the brand in a good position for long-term growth as it looks to scale and evolve even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Full healthcare: High-coverage medical, dental & vision coverage for individuals and families
- Generous PTO: Take the time you need, when you need it - including generous parental leave
- Retirement planning: Take advantage of our 401(k) plan including contribution matching
- Work from anywhere: We are a remote-first company, so you can work from anywhere you like in the uS
- Robust compensation: We offer competitive salary bands and stock options
- Employee discount: Employees can take advantage of product discounts
- Utility stipend: A extra $75 each month to cover extra cell phone, internet, or data usage
- Spending accounts: Options for additional HSA and FSA plans to help toward healthcare costs
Company HQ
Marina District, San Francisco, CA
Leadership
Andrew Dudum
(Founder & CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Co-Founder & Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Co-FOunder & Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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