QA Specialist, Solace

Salary not provided

$28.85 – $31.25 per hour

Junior, Mid and Senior level

Remote from US

Patient advocates for navigating healthcare

Be an early applicant

Patient advocates for navigating healthcare

501-1000 employees

HealthcareB2CSaaS

Be an early applicant

Salary not provided

$28.85 – $31.25 per hour

Junior, Mid and Senior level

Remote from US

501-1000 employees

HealthcareB2CSaaS

Company mission

To bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system.

Job

Company

Role

Who you are

Experience in quality assurance, clinical operations, patient advocacy, or a related field
Familiarity with QA frameworks, performance evaluation, or coaching methodologies
Exceptional attention to detail and high standards for accuracy and consistency
Comfort working cross‑functionally in a fast‑moving, high‑growth environment
A proactive mindset and the ability to operate with autonomy and judgment
A deep belief in what healthcare can and should be—and a desire to help build it

What the job involves

We’re looking for a QA Specialist to support the quality, consistency, and reliability of our operational workflows. You’ll play a central role in ensuring that our processes, communications, and outputs meet Solace’s standards for accuracy, clarity, and excellence
Reporting to the QA Manager, you’ll conduct quality reviews, identify opportunities for improvement, and help strengthen how our teams deliver high‑quality work at scale
Conduct regular quality audits across calls, messages, documentation, and other operational workflows
Evaluate adherence to Solace protocols, accuracy standards, and best practices
Provide clear, actionable feedback to support quality improvement across the team
Identify patterns, gaps, or emerging issues and share insights with the QA Manager
Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
Uphold Solace’s brand voice, values, and commitment to exceptional service
Support initiatives that strengthen performance, engagement, and clarity of expectations across teams

Our take

The US healthcare system is complex and difficult to navigate. This leaves many patients overwhelmed with paperwork and insurance claims, and struggling against limited provider availability.

Solace has set out to tackle this issue, by connecting patients with expert healthcare advocates. These professionals, including former doctors and nurses, offer support and guide patients through their healthcare challenges.

With substantial funding to its name, Solace is in a position to expand its services, grow its network of advocates, and enhance coverage across Medicaid and private insurance plans. Alongside a partnership with Medicare, Solace aims to make healthcare advocacy more accessible and continue empowering patients with expert support.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Glassdoor (3.9)

Company

Funding (last 2 of 3 rounds)

Feb 2026

$130m

SERIES C

Apr 2025

$60m

SERIES B

Total funding: $204m

Company HQ

Centennial, Redwood City, CA

Leadership

Jeremy Gurewitz

(Co-Founder & CEO)

Previously a VP at Literati and Imperfect Foods. Prior to that, they were a Senior Manager of Growth at Man Crates and an Associate Portfolio Manager at Lord Abbett & Co.

Sara Sargent

(Co-Founder & CPO)

Previously the Head of Brand at Synthesis and Literati. They were also an Independent Creative & Brand Strategist as well as the Lead Content Editor at MV3 Marketing.

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