In any business, it is paramount to support customers who have a bad experience, because it lowers the chance of losing them. For airlines, one of the biggest customer service hurdles is compensation for missed and delayed flights - the mismanagement of which can put off customers for life.
Swiipr supplies a platform for airlines to issue instant flight delay and compensation payments directly to the phones and wallets of passengers. This can be for whole flights or for individual passengers who may have, for example, lost their luggage. Interestingly, it also encompasses operational payments for staff, meaning airlines have a single place they can manage all sorts of transactions.
This all-in-one approach, and its tailoring to airlines, is what makes Swiipr stand out. The company has raised significant funding that will be used to develop its international presence, strategy, product and technology, as it invests in a range of areas including R&D, AI and data analytics.
Freddie
Company Specialist at Welcome to the Jungle