IT Support Specialist, OpenUp
Low-threshold mental health services
Job no longer available
Low-threshold mental health services
201-500 employees
Job no longer available
201-500 employees
Company mission
To make mental well-being accessible to all.
Role
Who you are
- At OpenUp, we value people and collaboration. You thrive in a team-oriented environment and enjoy working with others. You are proactive, solution-driven, and excited about contributing to a fast-growing, dynamic company
- Strong foundational knowledge of various computer systems and IT tools
- Excellent communication and service-oriented mindset, with keen attention to detail
- Proactive and solution-focused, eager to take initiative and solve problems efficiently
- Adaptability and enthusiasm for working in a fast-paced, start-up environment
- Desire to grow in an IT role and continuously develop your technical skills
- Ability to quickly learn and adapt to new digital tools and systems
- Fluent in English. (Dutch is a nice to have)
- Minimum 2 years of experience in an IT or digital support role
- Comfortable working in high-pressure environments which require a calm, solution-oriented mindset
What the job involves
- As an IT Support Specialist at OpenUp, you will ensure the seamless operation of our infrastructure and digital tools
- You will be the first point of contact for IT-related issues, working closely with our Product Manager and Developers to provide solutions
- Your role will involve maintaining system security, troubleshooting IT problems, and supporting colleagues to ensure smooth day-to-day operations
- You will oversee and manage a range of tools and systems, including Google Workspace, Microsoft 365 Workspace, Unifi, Praktijkdata, Bitwarden, Zendesk, LiveChat, Voys, and Wire, as well as custom applications like our own OpenUp Dashboard
- Provide IT support to employees and clients, troubleshooting technical issues
- Ensure smooth system operations, proactively resolving IT challenges
- Track, manage, and communicate IT issues, acting as the first point of contact
- Oversee company assets and maintain up-to-date technical documentation
- Enhance digital security and educate colleagues on security policies
- Support the Office Manager with IT setup for new locations
- Collaborate with the Product team to implement and improve systems
- Continuously identify and implement IT process improvements
Our take
Therapy and consultations are invaluable resources for helping people manage their mental health, but accessing such services is not easy. Long waiting lists, strict assessments, and other time-consuming processes present significant challenges, and this can often dishearten or even prevent someone from receiving the care they need.
OpenUp provides low-threshold mental health services, offering consultations, coaching and other programs for both individuals and workforces. The company's application process is designed to be as simple and undemanding as possible, aiming to eradicate the usual challenges and ultimately increasing access to mental health care.
There are many startups providing mental health service marketplaces, AI-driven therapy, and other innovative tools - but OpenUp has stuck with a more traditional approach. Instead it has innovated upon the way users apply for the services, aiming to remove as much bureaucratic friction as possible for their clients.
So far this approach has met with success, and OpenUp has grown a client base of over 850 companies including the likes of McDonalds, Deloitte and Decathlon. Having raised significant funding, OpenUp continues to expand its services across Europe, focusing on Spain, France and the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Company benefits
- We provide you with the hardware you need to work comfortably
- Daily healthy and vegetarian lunch at our office in the heart of Amsterdam
- Free and unlimited access to our mindfulness courses and psychologists
Company HQ
Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
Leadership
Gijs Coppens
(CEO & Founder)Psychologist at various practices from 2010 to 2019. Founder of iPractice since 2018.
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