Product & Customer Insights Manager, Amazon
Customer Experience and Business Trends
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Bachelor’s degree with 3+ years of experience, or an equivalent combination of education and experience
- Experience in a global work environment in areas such as management consulting, product/program management, technology, retail, or consumer goods
Desirable
- Experienced in developing strategy within a retail environment or equivalent customer-focused setting
- A problem solver, who keeps the customer at the heart of decision making
- Curious, eager to learn, and can think outside the box to innovate and continuously improve
- A track record of delivering results in a fast-paced and highly ambiguous work environment
- Robust analytics skills, with excellent attention to detail and the ability to synthesize data from different sources to identify insights and form recommendations that improve customer experiences
- Excellent written and verbal communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences
- Experience influencing and earning the trust of senior stakeholders, and moving business teams to take action
What the job involves
- In this role, you will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company
- You will partner with senior leaders across the organization to solve complex business problems
- You will generate insights, innovate and drive actions that directly impact Amazon customers
- This role will require delivering projects in a complex and ambiguous environment
- As one part of the role, you will help drive our roadmap for Sustainability-focused projects
- Project Delivery: Lead complex projects, including scope alignment with international business leaders, structuring the workplan, gathering evidence, and presenting recommendations to senior management worldwide
- Innovate: Develop new methodologies and approaches for evaluating the customer experience. Continuously innovate and improve our approaches
- Problem Solving: Proactively tackle ambiguous challenges and immediately identify the next steps. Develop solutions using resourceful creativity and strong business judgment
- Build Relationships: Build strong relations with business partners and leaders to understand their challenges and priorities, help define our project roadmap and drive actions. Key stakeholders include leaders in our WW Stores teams, and teams working on Sustainability. Work with a cross-functional global team to deliver on shared opportunities
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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