Senior UX Researcher, Motorola Solutions
AI Strategist
$101.3-202.6k
+ Bonus plan and ESPP
More information about location
2 days a week in office
Communication software for public safety & enterprise
Be an early applicant
Communication software for public safety & enterprise
1001+ employees
Be an early applicant
$101.3-202.6k
+ Bonus plan and ESPP
More information about location
2 days a week in office
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Bachelor's or Master's degree in HCI, Design, Psychology, Cognitive Science, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience
- Minimum 8 years of UX, CX, Interaction Design, Product Design) OR User Research (Qualitative/Quantitative methodologies)
- Minimum 3 years of direct people management experience
- AI Literacy: A strong understanding of core Artificial Intelligence concepts, including Machine Learning (ML), Natural Language Processing (NLP), and Generative AI – their capabilities, limitations, and ethical considerations. You don't need to be an AI developer, but you must understand how these technologies work at a conceptual level
- Problem Solver: Excellent analytical and critical thinking skills, with a knack for identifying user needs and framing them as design or research challenges
- User-Centric Mindset: A deep passion for understanding and advocating for the user
- Collaboration & Communication: Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly (verbally and visually)
- Adaptability & Continuous Learning: Eagerness to learn new technologies and methodologies, particularly in the rapidly evolving AI space. Ability to thrive in an environment with dynamic priorities
- A portfolio showcasing your process, skills, and impact. Please highlight any projects or thinking related to AI if available
- Bachelors degree with 8+ years of professional experience in UX, CX, Interaction Design, Product Design, or User Research
- AND 3+ years direct people management experience
What the job involves
- We are seeking talented and forward-thinking AI-Focused Experience Designers and AI-Focused User Researchers to join our innovative team
- This is a unique opportunity to work at the intersection of human-centered design, cutting-edge research methodologies, and artificial intelligence
- You won't just be working with AI; you'll be shaping how AI enhances and transforms the user experience
- You'll collaborate closely with our existing experts in ID, CX, UX, and Research, as well as with data scientists and engineers, to envision, design, and evaluate AI-driven solutions that are intuitive, ethical, and truly valuable to our users
- Your work will directly contribute to our strategic goal of leading our industry through AI-powered innovation
- Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment
- Champion a user-centered approach in the development and application of AI technologies
- Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences
- Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements
- Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy
- Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within our organization
- Stay abreast of the latest advancements in AI and their potential applications in experience design and research
- Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences
- For AI-Focused Experience Designer, you might specialize in:
- Human-AI Interaction Design: Crafting intuitive and engaging interactions for AI-powered systems (e.g., conversational UIs, recommendation engines, generative content tools)
- End-to-End Design Process for AI-Features: Experienced in the complete AI design lifecycle, from defining user needs to creating prototypes and detailed specifications for AI features
- For AI-Focused User Researcher, you might specialize in:
- Holistic AI Experience Evaluation: Assessing the overall AI user experience, including perceived intelligence, usefulness, reliability, and how errors, uncertainty, failures, and edge cases are managed and communicated
- AI-Augmented Research Methodologies: Leveraging AI tools for qualitative data analysis (e.g., thematic analysis of interviews, open-ended surveys), sentiment analysis, or identifying patterns in large user datasets
- Advanced AI Testing Methodologies: Employing specialized user testing techniques for AI (e.g., "Wizard of Oz," comparative AI model testing, longitudinal studies) and continuously adopting emerging research practices
- Researching User Perceptions & Trust in AI: Designing studies to understand how users perceive, interact with, and trust AI systems
- Evaluating Experiences with AI-Powered Features: Developing methods to assess the usability, utility, and ethical implications of AI in user-facing applications
- Generative Research Synthesis with AI: Using AI to assist in synthesizing large volumes of research data to uncover deep insights and opportunities for AI application
- Predictive Behavior Analysis: Understanding and interpreting AI-driven predictions about user behavior to inform proactive CX strategies
- AI-Powered Prototyping & Visualization: Using AI tools to rapidly prototype experiences or visualize complex AI-driven data for users
- Designing for AI Transparency & Explainability: Creating interfaces that help users understand and trust AI-driven decisions and outputs
- Data-Informed Design for AI: Proven ability to utilize user data, AI metrics, and research to design and improve AI systems
- Ethical AI Design: Proactively identifying and mitigating bias and ethical concerns in the design of AI-powered experiences
- Speculative & Future-State Design: Exploring novel applications of emerging AI to envision future user experiences
Application process
- Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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