Deployment Strategist, Valon Mortgage

• Experience in consulting, business operations, customer success, operations, or other fast-paced environments requiring structured problem solving and strategic communication
• Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter
• Execution mindset—you own problems end-to-end and bring urgency to delivering outcomes, not just analysis
• Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done
• Clear, confident communication, especially with cross-functional teams and external stakeholders
• This is a role for builders. If you thrive in ambiguity, obsess over getting the details right, and want to help transform how legacy enterprises operate in the real world, we’d love to talk

Desirable

• Valon is rolling out its AI-powered platform to large enterprise clients in a highly regulated, operationally complex industry
• As a Deployment Strategist, you’ll be at the center of this transformation—on the ground, with customers, helping bridge the gap between our cutting-edge technology and real-world operational success
• This is a hybrid role that blends strategy, product thinking, business operations, and technical problem-solving
• You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting issues in real time, and partnering with internal engineering and product teams to ensure that deployments succeed—not just technically, but organizationally
• You’ll spend time onsite during critical moments, deeply embedding with users, understanding nuanced challenges, and guiding implementation
• This is an impact-driven, high-ownership role for someone who thrives in ambiguous environments and wants to help build something lasting
• Support and manage the rollout of Valon’s platform across multiple client workstreams, driving adoption, usability, and long-term value
• Understand customer workflows, craft solutions that account for real-world constraints, and partner with forward-deployed engineers to build novel solutions — not just idealized specs
• Build relationships with customer stakeholders. Be present, thoughtful, and solutions-oriented during all phases of deployment. Enable overall deployment success through close partnerships with clients
• Translate ground-level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform
• Build internal playbooks, deployment tools, and reusable processes to scale future rollouts