Technical Support Engineer Manager, HackerRank

• This role requires a hands-on, battle-tested leader who excels in complex and ambiguous situations, drives accountability, and motivates teams, both within and beyond support, to raise the bar through automation, AI, and operational excellence
• A seasoned, battle-tested support leader with 4+ years of experience, including 2+ years managing technical support or solutions engineering teams
• A bold operator with strong operational rigor who thrives in complex, high-stakes environments and raises the bar across teams
• An assertive communicator who cuts through ambiguity, influences decisively, and drives accountability across functions
• Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications, and quick to master new products
• You lead from the front, set a high bar for execution, and transform support teams into disciplined, high-performing engines of progress
• You challenge complacency and push partner teams to deliver better outcomes
• You’re motivated by impact, not maintenance, and you lead others to feel the same

Desirable

• HackerRank helps leading companies like OpenAI, NVIDIA, and Amazon hire and upskill developers based on skills, not pedigree
• Our technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you’ll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience
• Lead and develop a team of Technical Support Engineers based in AMER
• Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience
• Drive operational improvements to enhance the team's efficiency and organization
• Lead from the front, jumping into complex issues and escalations as needed