Vice President of Product & Technology Strategy, ServiceNow
$278.7-473.8k
+ Equity (when applicable), variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$278.7-473.8k
+ Equity (when applicable), variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate brings a balance of strategic insight and operational rigor—able to anticipate market shifts, articulate a compelling vision for the future of AI, and translate insights into clear product priorities that drive growth and category leadership
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years of experience in product strategy, corporate strategy, or management consulting within SaaS, AI, or enterprise technology
- Deep understanding of SaaS business models, AI/ML technologies, and workflow automation markets
- Demonstrated ability to synthesize complex market and technology signals into clear strategic recommendations
- Strong executive presence and communication skills, with ability to articulate and influence internal and external stakeholders
- Track record of influencing product roadmaps and portfolio decisions in a high-growth environment
- Analytical, structured thinker who thrives in ambiguity and can balance long-term vision with near-term execution
What the job involves
- The Product & Technology Strategy Lead will be a pivotal leader of the corporate strategy team, reporting to the Chief Strategy Officer and working very closely with our President, CPO and COO and other members of Executive team on shaping the future of ServiceNow's strategy
- This leader will sit at the intersection of technology trends, product innovation, and corporate vision, ensuring our product portfolio evolves in step with customer needs, technological advances, and competitive dynamics
- This person will work closely with the Product, Marketing, Finance, and Sales leaders to turn strategy into impact
- Market & Trend Analysis: Have a pulse on the industry, technology, and market trends (with a focus on AI and SaaS) to proactively identify market shifts and long-term implications on our portfolio and product strategy
- Portfolio Strategy: Derive key big rocks to focus the organization that will have business impact and create a cohesive experience across platform and business units to our customers
- Thought Leadership: Partner with executive leadership to shape and communicate the company’s perspective on the future of AI and workflows—both internally and externally (e.g.,whitepapers, customer briefings, industry forums)
- Cross-Functional Leadership: Collaborate with Product, Engineering, GTM, and Finance Leaders to ensure product strategy aligns with corporate objectives and delivers measurable business outcomes
- Executive Influence: Support development and curation of Board meetings and exec offsites, by facilitating robust discussions on decisions, tradeoffs and priorities
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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