Solutions Engineer, charles
Offers Sharing VSOP (virtual stock options)
3-4 days a week in office
Conversational commerce SaaS
Be an early applicant
Conversational commerce SaaS
101-200 employees
Be an early applicant
Offers Sharing VSOP (virtual stock options)
3-4 days a week in office
101-200 employees
Company mission
To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.
Role
Who you are
- Resourceful and hands-on approach to problem-solving and task execution
- A strong desire to deeply connect customer pain points and business problems to charles’ capabilities
- Organized and proactive communication skills, with a talent for effective stakeholder management
- Eager to learn and absorb knowledge from cross-team expertise
- Experience in programming and technical implementations
- Have hands-on experience with web services, APIs, and common authentication patterns (OAuth2, API Keys, etc)
- Have a basic understanding of programming languages and can do scripting
- Experience working with CRMs, shop systems, Adtech, or Martech platforms
- (Bonus) Hands-on web development skills
What the job involves
- As a Solutions Engineer at Charles, you’ll use your technical and problem-solving expertise to enable customers to unlock the full potential of our platform
- You'll play a critical role in positioning Charles as the go-to choice for large e-commerce businesses, bridging our technology with their goals to drive impactful results
- With a team of customer-focused colleagues, you’ll ensure that any business need is just one chat away, advancing our mission of “Anything, Any business, one chat away.” Join us in shaping the future of conversational commerce
- Serve as the technical counterpart for our account executives
- Our product's success relies on seamless integrations
- You will enable marketing use cases on our platform by facilitating data import and export from CRMs and shop systems
- Collaborate with the sales team to tailor solutions based on each customer's unique setup
- Work closely with experienced Product Managers on product discovery and execution, allowing you to delve deep into product capabilities and enhance your core responsibilities as a solutions engineer
- Partner with the Success team to coordinate customization work for key accounts, ensuring that customer-specific needs are met efficiently and effectively
Our take
Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.
Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.
Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market
Kirsty
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$21.1m
SERIES A
Apr 2021
$6.8m
SEED
Total funding: $28.9m
Company benefits
- Be part of an ambitious tech company & team shaping the C-Commerce world
- Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
- BVG employee offers
- Personal Trainer
- Virtual Yoga and Meditation sessions
- Company lunch on Thursdays
- High level of responsibility and space to develop
- A friendly, open, multi-cultural work environment
- A great office in the heart of Berlin Mitte
Company values
- Drive from within
- Care for each other
- Accelerate for break through
- Focus on what matters
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Andreas Tussing
(Co-CEO)Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.
Artjem Weissbeck
(Co-CEO)Previously co-founded Kapten & Son.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at charles