Solutions Engineer, charles

Salary not provided

Offers Sharing VSOP (virtual stock options)

Junior, Mid and Senior level

Berlin

3-4 days a week in office

Conversational AI agents and CRM platform

Job no longer available

Conversational AI agents and CRM platform

21-100 employees

B2BCommunicationCustomer serviceSaaSData IntegrationSales

Job no longer available

Salary not provided

Offers Sharing VSOP (virtual stock options)

Junior, Mid and Senior level

Berlin

3-4 days a week in office

21-100 employees

B2BCommunicationCustomer serviceSaaSData IntegrationSales

Company mission

To empower businesses to thrive in a challenging world of shifting consumer preferences and rising acquisition costs.

Job

Company

Role

Who you are

Resourceful and hands-on approach to problem-solving and task execution
A strong desire to deeply connect customer pain points and business problems to charles’ capabilities
Organized and proactive communication skills, with a talent for effective stakeholder management
Eager to learn and absorb knowledge from cross-team expertise
Experience in programming and technical implementations
Have hands-on experience with web services, APIs, and common authentication patterns (OAuth2, API Keys, etc)
Have a basic understanding of programming languages and can do scripting
Experience working with CRMs, shop systems, Adtech, or Martech platforms
(Bonus) Hands-on web development skills

What the job involves

As a Solutions Engineer at Charles, you’ll use your technical and problem-solving expertise to enable customers to unlock the full potential of our platform
You'll play a critical role in positioning Charles as the go-to choice for large e-commerce businesses, bridging our technology with their goals to drive impactful results
With a team of customer-focused colleagues, you’ll ensure that any business need is just one chat away, advancing our mission of “Anything, Any business, one chat away.” Join us in shaping the future of conversational commerce
Serve as the technical counterpart for our account executives
Our product's success relies on seamless integrations
You will enable marketing use cases on our platform by facilitating data import and export from CRMs and shop systems
Collaborate with the sales team to tailor solutions based on each customer's unique setup
Work closely with experienced Product Managers on product discovery and execution, allowing you to delve deep into product capabilities and enhance your core responsibilities as a solutions engineer
Partner with the Success team to coordinate customization work for key accounts, ensuring that customer-specific needs are met efficiently and effectively

Our take

Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.

Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.

Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is still relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% employee growth in 12 months

Trustpilot (3.6)

Company

Funding (last 2 of 3 rounds)

Jul 2022

$23.1m

SERIES A

Apr 2021

$7.4m

SEED

Total funding: $31.7m

Company HQ

Mitte, Berlin, Germany

Leadership

Andreas Tussing

(Co-Founder & CEO)

Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.

Artjem Weissbeck

(Co-Founder & Board Member)

Previously co-founded Kapten & Son.

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