Senior Business Strategy and Operations Manager, Extend
$160-180k
+ Stock options
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$160-180k
+ Stock options
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company
- Proven ability to lead strategic initiatives and drive tangible business outcomes
- Strong understanding of GTM motions and sales cycles
- Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively
- Advanced proficiency in Excel (data modeling, financial analysis, forecasting)
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights
- Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences
- Comfortable speaking to product management teams and translating business needs into technical requirements
- Self-starter with a proactive approach to identifying and solving problems
- (Preferred) Experience with SQL and/or Python for data analysis
- Experience in the warranty, insurance, or FinTech industries
What the job involves
- The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success
- Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments
- You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business
- Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages
- Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability
- Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals
- Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements
- Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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