Implementation Consultant, Flock Safety
$100-129k
+ Equity
Public safety operating system
Open for applications
Public safety operating system
501-1000 employees
Open for applications
$100-129k
+ Equity
501-1000 employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- 3-5 years of operational experience or experience managing complex implementations or multi-party projects
- Strong communication skills and experience working with multiple and diverse stakeholders (e.g., different business units or directly with customers) to solve complex problems
- Experience utilizing technical project management processes and tools (e.g., Salesforce)
- Exceptional organizational skills to manage complexities both in scope of responsibilities and diversity of tasks. Demands and receives the same from the team
- Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines, while managing multiple (sometimes 50+) ongoing priorities and projects
- Exceptional customer service while balancing the needs and priorities of Flock Safety
- Proven track-record of accountability, through developing goals and meeting the SLA’s or KPI’s to get there
- A solid level of business acumen and ability to creatively solve operational problems or anticipate/address future roadblocks
- Ability to prioritize business needs and deployment of high quality and pragmatic solutions with a sense of urgency
- Ability to keep the team unified in efforts to perform at the highest level of accuracy to address complex tasks
- Actions are aligned with the organization's values. Judgment and character beyond reproach
What the job involves
- Flock Safety’s Implementation team is a service and learning organization created for the specific purpose of supporting Flock’s customer delivery objectives by establishing a foundation for consistent and disciplined project success throughout the organization
- The Implementation team is charged with facilitating the planning and delivery of Flock’s suite of products through clear communication and coordination with customers to meet their needs
- They are the nucleus of the internal coordination between Flock’s diverse team of stakeholders to ensure the products are installed at the right place, with the right equipment, as quickly as possible
- The Implementation Consultant exemplifies our core value, Do the Work, by providing customers with the incredible products Flock creates to Eliminate Crime quickly and with fantastic customer service throughout the customer’s journey
- You’ll be responsible for all facets of product installation after the sale is complete
- As such, you’ll coordinate cross-functionally with the Planning, Supply, Permitting, and Field Operations teams to successfully install and activate the customer’s suite of products
- You’ll also serve as the primary point of contact for the Customer throughout the installation process providing world class customer service and support
- The First 30 Days:
- Establish a strong foundation of end-to-end PMO processes, tools, and systems
- Acquire knowledge of Flock’s business - products, processes, teams, etc
- Shadow existing PMs for first ~2 weeks to learn best practices across each stage of delivery process
- Meet with key internal stakeholders and establish strong cross-functional relationships
- Assess current PMO ways-of-working and make recommendations for improvements
- Lead Customer projects with little to no oversight from Manager
- Attend a ride-along to better understand the installation process
- The First 60 Days:
- You should be managing a book of customers independently and providing excellent customer service, while adhering to PMO’s guiding principles (e.g., communication milestones)
- You have started leading weekly reviews with your manager to identify and escalate key roadblocks
- You have a strong network of cross-functional partners to lean on and have proven yourself as a strong contributor to the PMO team
- 90 Days & Beyond:
- At the end of 90 Days, you are rolling - you have successfully completed a number of projects (size and scope dependent on deal flow), built your network, and are comfortable with PMO’s suite of systems, tools, data, etc
- You are fully in control of your book of business - highly communicative, delivering best-in-class customer service, able to independently solve complex cross-functional problems, and driving overall success for Commercial PMO
Application process
- Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background and what you could bring to Flock, what you are looking for in your next role, and who we are
- The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field
- The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.7m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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