Senior Implementation Manager, Culture Amp

• Proven track record of successfully managing and implementing projects, preferably in a customer facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience
• Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements
• We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Desirable

• This is a contract based role until October 2026
• As a Senior Implementation Manager for our North America Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently
• You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria
• You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms
• You’ll act as a trusted liaison between customers and Culture Amp
• You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g. , data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes
• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline
• Proactively identify and resolve implementation issues and escalations in partnership with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects
• How we measure success:
• On-time activations and adherence to scope and quality standards
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan
• Implementation CSAT/feedback and low-escalation, low-rework outcomes
• Quality of documentation and readiness of the post-implementation handoff to the CSM
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices)