Payroll Support Lead, Personio
+ Pre-IPO equity
Intelligent HR platform for SMEs
Open for applications
Intelligent HR platform for SMEs
1001+ employees
Open for applications
+ Pre-IPO equity
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- Experience in payroll support operations, including managing complex or high-volume customer inquiries and issue resolution
- Proven leadership experience, with a track record of managing high-performing support teams and achieving service excellence
- Strong organisational and time-management skills, ideally supported by relevant certifications
- Expert-level knowledge of payroll processes, statutory requirements (e.g., social insurance law, tax law), and payroll system troubleshooting
- Proficiency in tools such as Google workspace, Jira, or Zendesk ticketing system, with the ability to analyse data to inform support strategies and improvements
- Exceptional communication and conflict resolution skills, with the ability to engage effectively with customers, team members, and cross-functional stakeholders
- Strong mentoring and coaching abilities to foster team development and knowledge sharing
- Analytical and problem-solving skills to address complex support challenges and drive proactive solutions
- Customer-centric and solution-oriented, with a focus on delivering outstanding support experiences and long-term value
- Committed to continuous improvement and knowledge sharing to enhance team performance and customer outcomes
- Collaborative, supportive, and adaptable, with a strong team-oriented approach
What the job involves
- As Payroll Support Lead, you provide a best-in-class payroll service for Personio customers
- Your efforts drive customer satisfaction, and continuous improvement of our end-to-end payroll customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters
- You will ensure your people are developing and growing with Personio, creating a safe and ambitious team environment
- Build, lead, and develop a high-performing team of Payroll Specialists
- Manage team performance by setting clear goals, providing regular feedback, and supporting professional development
- Foster a collaborative and supportive team environment, ensuring continuous improvement in payroll support delivery
- Ensure the satisfaction and timely payroll processing for German Personio customers through outstanding software and payroll support
- Serve as an advocate in day-to-day payroll operations, providing guidance to both the team, customers and other departments
- Develop a deep understanding of customer-specific payroll needs and manage escalations to resolution with expertise and empathy
- Identify and implement improvements in internal payroll operations to enhance quality, efficiency, and team flexibility
- Collaborate cross-functionally with Product, Sales, and Customer Success teams to resolve complex technical payroll issues and provide actionable feedback for product enhancements
- Stay up to date with changes in payroll regulations and updates to the Personio product, continuously expanding personal and team knowledge
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Maxvorstadt, Munich, Germany
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as an Account Executive.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2024, they have served as the Head of Payroll Sales.
Salary benchmarks
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Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2023 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2024 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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