Care Advisor, Edyn Care

• Comfortable having direct conversations and guiding families towards a decision where appropriate
• A get-stuff-done attitude
• Strong communication skills, both on the phone and in writing
• Empathy and the ability to build trust quickly
• Highly organised and able to manage multiple conversations at once
• Comfortable working in a fast-paced environment
• A genuine interest in helping people and improving care

Desirable

• This role is responsible for qualifying, nurturing and progressing inbound enquiries into high-quality care assessments for our senior sales team
• You will be the first point of contact for families and will play a critical role in ensuring we focus our time on the right clients, at the right time
• Responding rapidly to all new inbound enquiries (speed matters)
• Qualifying families to understand care needs, urgency and suitability
• Proactively following up with leads across multiple touchpoints (calls, messages, email)
• Nurturing families through the early stages of their decision-making
• Booking high-quality care consultations for the Sales team
• Ensuring no viable enquiry is lost due to slow follow-up or poor communication
• Maintaining clear, structured notes in the CRM to support team handover
• What success looks like in this role:
• All new enquiries are contacted quickly and professionally
• High-quality care consultations are consistently booked each week
• Leads are well-prepared and informed before speaking to the Sales team
• Strong follow-up ensures minimal drop-off between first contact and assessment
• CRM is consistently accurate and up to date
• You become a trusted, reliable first point of contact for families