IT Deployment & Reliability Specialist, Sandbox VR
£33-44.7k
+ Equity Grants
More information about location
Immersive virtual reality gaming experiences
Open for applications
Immersive virtual reality gaming experiences
201-500 employees
Open for applications
£33-44.7k
+ Equity Grants
More information about location
201-500 employees
Company mission
Sandbox's mission is to create the most advanced and futuristic virtual reality experiences in the world.
Role
Who you are
- European or United Kingdom location-based (remote)
- 2+ years of experience in a tech support environment
- Bachelors degree in Information Systems or equivalent practical experience/certifications
- Retail store support experience is a plus!
- You have technical experience in hardware/network installation or system deployment
- You are able to handle the technical requirements of a system deployment by yourself, including cabling, props/hardware assembling, building networks, and software installation
- You have experience with Windows 10 and 11 (and PC hardware), Mac (OSX and hardware), iOS and tablet hardware
- Knowledge of MDM solutions, A+ and NET+, Ubiquiti network, Github and the OSI model is a plus!
- You have impeccable written and spoken English communication skills
- Comfortable communicating with a wide variety of stakeholders and teammates, including site owners, contractors, operational staff, and guests/VIPs
- Having verbal/writing skill in Chinese Mandarin or German is a plus!
- You are able to solve challenges that you may encounter to store launches
- You are able to figure out solutions to new and unique challenges with limited support
What the job involves
- Sandbox VR is looking for an IT Deployment & Reliability Specialist to assist with the management of all IT systems, software, and processes
- This role will be primarily focused on store support and working closely with store teams to ensure all tech equipment remains operational, especially during store hours
- Some tasks include the remediation of our fleet of servers, network equipment, mobile devices, VR equipment, laptops, and MDM
- You will be the subject matter expert on all stores’ VR Gear, and will be the go-to person when our remote Tier 1 team needs assistance
- You will also be responsible for updating and creating documentation, training Tier 1 staff as new product technologies become available, and ensuring tech issues are properly logged and solved in a timely manner
- Sandbox VR is a global organization spanning multiple time zones and you will be responsible for technical reliability for all locations
- Assist in remediation of all location hardware and software. You will be an expert on all store technologies
- Assist with managing a team of global T1 support personnel
- Monitor and maintain all computer systems and act as Tier 2 support if any store system goes down
- Responsible for servers, store networks, and all VR related equipment. This includes configuring any replacement equipment
- Assist with onboarding of new users to IT systems
- Keep inventory of all equipment, software, and license users across all systems
- Install, configure, and upgrade PC software
- Create and update technical documentation that is easy to digest, develop processes and collaborate to hand off said processes to peers/stakeholders
- Create reports based on captured tickets to find trends, and be able to come up with proactive solutions to recurring problems
- Assist in configuration and testing of MDM
- Participate in an on-call rotation. This job may require availability on nights and weekends
Our take
Virtual Reality has existed for decades now, but even recent developments in the technology lack essential factors such as physical immersion and social interaction. Existing VR systems are dominated by sit-down single-player setups, and more immersive experiences are generally expensive and limited spatially.
Sandbox VR operates physical virtual reality spaces for customers to enjoy a multiplayer gaming experience within. The startup aims to produce a content ecosystem to compete with existing VR developers for legacy consoles, combatting the expensive technology costs by charging per usage within a fixed location.
Whilst VR is breaking into the mainstream video game console landscape, Sandbox VR stands out by providing an affordable opportunity to test technology that is too impractical and costly for home experiences. Furthermore, the unique approach to multi-player and physical-space-focused VR demonstrates the potential to maintain interest in an industry that consumers have high expectations of.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$37m
SERIES B
Oct 2019
$11m
SERIES A
Total funding: $119m
Company benefits
- Competitive base salary
- Medical, Dental, Vision benefits
- Equity
- 11 Company Holidays
- Unlimited Paid Time Off
- Exclusive savings on entertainment, shopping, hotels, and more
- Free Sandbox VR Gear
- Career path - We are growing and so will you!
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Steve Zhao
(CEO)Having studied at UC San Diego, Steven founded Blue Tea Games in April 2006. They then founded Sandbox VR in April 2016, serving since as CEO.
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