Technical Account Manager, NALA
Pre and Post Sales
In office Mon, Weds, Fri
3+ days a week in office
African and Asia cross-border payments company
Posted today
African and Asia cross-border payments company
101-200 employees
Posted today
In office Mon, Weds, Fri
3+ days a week in office
101-200 employees
Company mission
To increase economic opportunity on the African continent and for its diaspora around the world.
Role
Who you are
- Proven experience in a Sales Engineer or similar technical sales role within the fintech or payments industry
- Strong understanding of API-based payment solutions and integration processes
- Excellent communication and presentation skills, with the ability to explain complex technical concepts in a simple and clear way to non-technical audiences
- Ability to work collaboratively with sales, engineering, and product teams, ensuring alignment on client needs and technical solutions
- A problem-solving mindset, with a strong focus on customer success and overcoming technical challenge
What the job involves
- As a Technical Account Manager, your mission is to bridge the gap between our product and our customers
- You will support the sales team by providing deep technical expertise during the sales process, ensuring that potential clients fully understand the value of our payment solutions
- Once deals are closed, you will act as the first point of contact for live clients, helping to resolve or triage any technical challenges they face throughout the integration process
- Your role is crucial in ensuring a smooth transition from sales to successful implementation, building strong, long-term relationships with our clients
- Handle product calls and integration queries before and after launch, ensuring smooth communication and support for clients
- Provide technical guidance throughout the integration process, addressing client questions and challenges to ensure a successful deployment
- Work to reduce the time from product call to go-live, helping clients get up and running faster
- Identify opportunities to improve the onboarding process and implement best practices to speed up integration and drive customer success
- Act as the first point of contact for clients post-sale, helping resolve any technical issues and providing timely updates on progress
- Collaborate with the sales team to ensure that all technical requirements are clearly communicated and understood during the sales process
- Assist with product demonstrations and technical presentations, helping potential clients understand how our solution fits their needs
- Provide feedback to product and engineering teams based on client needs, helping to shape product development and improve overall customer experience
- Track and manage technical support tickets, ensuring issues are addressed promptly and effectively
- Build strong relationships with clients by offering ongoing support and ensuring they fully utilise the features of the product
Salary benchmarks
Our take
As global enterprise has become more interwoven, and Africa grows as an economic powerhouse, financial infrastructure has failed to keep pace with growing demand. Nala is providing the financial services to meet that gap.
The company started in Tanzania as a consumer payments aggregator and has used that platform to launch a remittance business rooted in its connections with East Africa, driving down the eye-watering 10% fees for its diaspora userbase.
The FinTech startup is now looking to double down on the lucrative remittance business, onboarding more users in its newly licensed areas: the U.S. and France.
While NALA has had some success with the products its built so far, the true test for the company will be navigating the deeply complicated international infrastructure necessary for an international payments platform, all while retaining their consumer-friendly credentials.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$40m
SERIES A
Jan 2022
$10m
SEED
Total funding: $50.3m
Company benefits
- 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore (this includes bank holidays)
- Learning Budget: Fuel your growth with $1000 annually for learning and development.
- Competitive Equity Offer
- Global Workspace: Get access to WeWork locations worldwide.
- Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
- Enhanced Parental Leave - We offer 16 weeks full pay for the primary care giver and 4 week full pay for the secondary caregiver.
- If you're in London we have hybrid Working: We work 3 days a week in the office (Mon, Wed, Fri)
- Sarabi: Themed snacks and Friday lunch with a focus on building great working relationships with the team in our London office
- Monthly Socials: Join fun social events every month for great times
- Free Coffee: Enjoy barista-style coffee at your fingertips.
- Office Fun: Play pool and table tennis when you need a break
Company values
- 🔥 Customers First, Always We build NALA for our customers and not anyone else. This means whether you are in Sales, Marketing, Engineering or Finance, everyone needs to understand who our customers are, what problems we are solving and how we are competitive in the market.
- 🥇 Here to Win This is a competitive space and so we understand that the stakes are high. The prize is a huge, both in terms of monetary gain and personal achievement. Everyone at NALA comes into the company knowing what we are competing for.
- 🚄 Speed Wins Execution is the only defence. We prioritise doing and interating over agonising and waiting for “perfect”. When we ship new products and features, we learn about how this helps our customers which informs the second iteration.
- 🧠 Understand Why We ask why until we know the fundamental truth and insight that drives decision making. Through speaking to customers and deeply understanding our work, we are able to deliver game changing solutions for our customers.
Company HQ
Canary Wharf, London, UK
Articles
Leadership
Benjamin Fernandes
(CEO)A Tanzanian entrepreneur and former TV Presenter. Benjamin has spent time working in the Financial Services and Digital teams of the Bill & Melinda Gates Foundation. Also attended the Stanford School of Business and the Harvard School of Government.
Diversity, Equity & Inclusion at NALA
- At NALA we value ambition, speed and outcomes but never at the expense of respect. Our global team spans 30+ countries with many ethnicities, beliefs, backgrounds and ways of life. It is this diversity of thought and experience that allows us to drive innovative solutions amidst the competitive world of cross boarder payments.
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