Strategic Account Management Director, Socure
$160-180k
+ Equity + Bonus
up to 50% travel
Digital ID verification & fraud protection
Be an early applicant
Digital ID verification & fraud protection
201-500 employees
Be an early applicant
$160-180k
+ Equity + Bonus
up to 50% travel
201-500 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- At least 10+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager
- Aptitude to lead an Strategic Account Management Team, including hiring top talent and team development
- Experience in developing and implementing Account Management best practices, procedures and tools
- Critical thinking and strategic view skills
- Exceptional communication and interpersonal skills
- Willingness to contribute to evolving needs, structuring and planning
- Outstanding negotiation, challenger selling and consultative sales skills
- Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles
- Proven creative problem-solving approach and strong analytical skills
- Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results
- Strong desire and ability to move up within a sales organization
- Proficiency with SalesForce or other CRM software
- Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products
- Prior experience in the financial services
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
- Comfort with up to 50% travel—this is a remote role, with travel as required
What the job involves
- The Director, Strategic Account Management manages their own assigned accounts, as well as oversees the success of their assigned team and their accounts, and the continuous improvement of team performance, best practices and measurements
- The Director, Strategic Account Management is responsible for leading the team in managing major existing accounts, cultivating ongoing relationships, expanding relationships, defining and executing accounts strategy, maximization of solutions’ value, uncovering sales opportunities
- The Director ensures that their team is operating as the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal
- They manage the team in creating and implementing strategic account plans, focused on enterprise-wide deployments of products and services
- Leads, measures, coaches and develops a Strategic Account Management team
- Grows assigned accounts’ revenue and uncovers sales opportunities
- Develops and Implements Account Management practices and tools
- Reports to Management on major activities, wins and risks within the self-assigned and team-assigned accounts
- Responsible for the strategy per account and cross accounts
- Builds direct relationships with strategic clients at expanded level (horizontally and vertically)
- Brings the voice of the customer internally to support the organization with prioritization and roadmap
- Works in a cross-functional model to ensure best of class service to customers and continuous improvement in efficiency
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses KYC (Know Your Customer), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers, and prevent online fraud. In addition, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity, and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalize on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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