Lead BizOps Engineer, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- BS degree in Computer Science or related technical field involving coding, or equivalent practical experience
- Coding or scripting exposure
- Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- Interest in designing, analyzing, and troubleshooting large-scale distributed systems
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
- Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system
- Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies
Desirable
- Coding experience in one or more of the following: C++, Java, Python, Go
- Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
- Experience in a SRE role or related field
- Background on cloud native tooling and orchestration technologies (Kubernetes preferred)
- Experience in Monitoring tools such as Splunk, Dynatrace
- Experience with Java, J2EE, Web Services - SOAP/REST, Spring/Spring Boot is a plus
- Experience in production support environments and ITIL processes
- Experience with industry standard CI/CD tools like Git/Bit Bucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required
- Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices
- Understanding of:
- Client-server relationships
- Network concepts -Layer 1 to Layer 3
- Stack trace analysis TCP dumps, heap dumps, CPU/memory analysis, thread dumps
- Load balancers and application firewalls
- Operating System navigation
- Logging and monitoring methods, standards, and tools
- High availability and business continuity planning
- Caching concepts
- Configuration management
- Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry
- Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level
- Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application
- Azure DevOps (AZ - 400), Azure Cloud Developer AZ-203 certificate is preferred
- Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions
- Knowledge of emerging technologies, various platforms, tools and products and their respective applications
What the job involves
- The Business Operations team is seeking a Business Operations Site Reliability Engineer
- The role of Business Operations Organization is to be the production readiness steward for Mastercard products
- As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy
- We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products
- We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products
- We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture
- We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems
- The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications
- Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments
- Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle
- It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:
- Site Reliability Engineering:
- Serve as the primary contact responsible for ensuring application scalability, performance, and resilience
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover
- Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability
- DevOps/Automation:
- Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
- Increase automation and tooling to reduce toil and manual intervention
- ITSM Practices:
- Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Application process
- End Date: August 30, 2025
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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