Director of Commercial Accounts, Figure

• 10+ years in sales or account management roles
• Great communicator
• Ability to understand and communicate details of highly technical robotic program to customer
• Understands client management
• Must have presentation skills
• Ability to negotiate and be persuasive

Desirable

• The Director of Commercial Accounts will be responsible for commercial sales and account management
• Figure’s current commercial strategy is to take very few customers and grow sales into these customers (rather than taking many customers, with few sales per customer)
• Therefore, the Director of Commercial Accounts must have a deep relationship with and understanding of Figure’s few customers to always ensure success with those Customers and grow sales over time
• Includes deep relationship building with Figure’s customers
• Ensuring customer satisfaction at all times
• Understanding customer needs
• Owning all communication with customer
• Achieving sales quotas
• Responsible for winning new customers and growing sales into existing customers
• Must understand highly technical robot development and deployment process and communicate this effectively to customer
• Includes bi-weekly formal updates to customers about their respective programs
• Must be able to negotiate technical, legal, and business terms with customers on a regular basis
• Occasional travel to customer site