Associate Client Success Manager, EnergyHub

• This is an exciting opportunity for someone early in their career who is eager to build a strong foundation in client success and utility partnerships
• Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and foster outstanding client and partner relationships
• Experience working with a team in a cross-functional, fast-paced work environment
• Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
• A BS or BA degree

Desirable

• We’re seeking an Associate Client Success Manager to join our Northeast Client Success pod, where you’ll play a key role in helping our clients achieve their strategic goals
• In this highly collaborative role, you’ll support the team in expanding client programs across the region by managing essential day-to-day operations and ensuring consistent execution of processes throughout the client lifecycle
• You’ll gain hands-on experience with foundational client success practices, contributing to both operational excellence and the long-term growth of client partnerships
• As you grow in the role, you’ll take full ownership of a portfolio of clients—leading platform and program launches, nurturing relationships, and acting as a trusted advisor to both clients and internal teams across sales, product, engineering, and marketing
• Be a Client Success advocate: You'll be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams
• Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls
• Be a trusted advisor: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
• Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets
• Creatively problem-solve when difficult situations arise and resolve operational challenges
• Be an effective communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success
• Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams
• Other duties as assigned