Strategic Insights and Alignment Manager, ServiceNow
$143.6-251.3k
+ Equity for eligible roles + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$143.6-251.3k
+ Equity for eligible roles + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years in business operations, strategic planning, program management, consulting, analytics, or performance management in a high-growth enterprise or SaaS company
- Hands-on experience with OKR, KPI, or performance management programs, including alignment, facilitation, tracking, and reporting
- Strong analytical and problem-solving skills, with ability to synthesize data into actionable insights
- Outstanding written and verbal communication, with demonstrated ability to create compelling executive materials
- A structured, detail-oriented, and operationally excellent approach to managing programs and deadlines
- Demonstrated ability to influence without authority and collaborate across complex matrixed organizations
What the job involves
- The COO Office drives operational excellence, cross-functional alignment, and disciplined execution across ServiceNow
- We are seeking an Strategic Insights and Alignment Manager to support and evolve the company’s enterprise OKR program and other high-impact COO initiatives
- This is a high-visibility individual contributor role that blends strategic thinking, operational rigor, analytical insight, and exceptional communication
- You will partner closely with the Director of Enterprise Strategic Programs, cross-functional operations teams, and senior leaders to drive alignment, simplify complexity, and accelerate execution across the company
- Support and evolve ServiceNow’s enterprise OKR framework, including planning, alignment, quarterly reviews, reporting, and continuous improvement
- Partner with senior leaders to translate strategy into measurable outcomes and ensure vertical and horizontal alignment across functions
- Facilitate discussions to clarify objectives, identify dependencies, resolve misalignments, and drive accountability
- Collect, synthesize, and analyze performance data to identify trends, insights, and recommendations
- Distill complex performance signals into concise, decision-ready insights
- Partner with Digital Technology and Data Analytics teams to ensure dashboards and performance metrics are designed for clarity, accuracy, and executive usability
- Develop high-quality executive-ready presentations, narratives, and reports for the COO and senior leadership team
- Present complex information clearly and persuasively, tailoring messaging to different audiences
- Support leadership reviews and enterprise program updates with clear storytelling and strategic framing
- Lead cross-functional workstreams that underpin the Enterprise OKR program, performance management, and other COO initiatives
- Anticipate risks, identify interdependencies, and keep programs on track through structured, repeatable operating mechanisms
- Influence without authority, build strong relationships across the company, and promote a culture of operational excellence
- Help refine and improve performance and operating frameworks, playbooks, and best practices
- Use AI-enabled tools to improve efficiency, insights, and workflows; explore opportunities to embed AI into performance processes
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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