Director of Outbound Product Management, ServiceNow
Technology, Media, and Telecom Industry
$198.5-347.5k
Listed salary applies to the Bay Area only. Plus equity (when applicable) and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$198.5-347.5k
Listed salary applies to the Bay Area only. Plus equity (when applicable) and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A minimum 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role
- Knowledge / experience in the TMT industry domain is a “must have”. Knowledge and experience in service management, lead to cash and network management is a “highly desirable”
- Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation
- Strong bias towards action, and a sense of urgency to “win” in the market
- Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
- Outstanding written and oral communication skills
What the job involves
- This role is part of our Customer and Industry Workflows product organization. Our industry products for the TMT industry have been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company
- This role reports to the Head of Outbound Product Management for TMT, and will play a key role in leading the expansion of the largest industry market category of TMT products
- As a Director, Outbound Product Management, TMT Industry this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market
- At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table
- Own GTM, sales, solution consulting and partner enablement for our TMT industry products
- Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
- Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc
- Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
- Drive key technology partnerships / alliances in service of executing product roadmap
- Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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