Senior Director of Client Experience, Everly Health
$150-185k
Salary dependent on location. Eligible for an annual bonus
2-5 days a week in office
At-home health testing platform
Open for applications
At-home health testing platform
201-500 employees
Open for applications
$150-185k
Salary dependent on location. Eligible for an annual bonus
2-5 days a week in office
201-500 employees
Company mission
To help anyone improve their health and transform their life through cutting-edge, diagnostics-driven healthcare.
Role
Who you are
- Bachelor's Degree from an accredited university. MBA a plus
- 10+ years of relevant client services, operations, consulting and/or equivalent experience
- 6+ years of people management experience
- Certified in Lean or Six Sigma/
- Project management experience and proven track record of managing multiple, high-complexity programs
- Demonstrated ability to lead, document, plan, and execute clinical services and innovative new programs
- Proven ability to execute, prioritize multiple objectives, and deliver on commitments
- Strong interpersonal and leadership skills
- Ability to energize, develop and build rapport at all levels within the organization with proven ability to work cross-functionally
- Proficiency in Wrike (or other PMO tools), Slack, Jira, and Google Apps required
What the job involves
- The Senior Director of Client Experience will oversee the Client Operations and Project Management Organization while driving process improvement initiatives within the EHS organization
- These teams service clients and execute on program deliverables for clients including our most strategic accounts
- This role will also be responsible for driving lean continuous improvement initiatives across the department, working with engineering and product teams to ensure the department drives quality performance and on-time, in-scope program launches in partnership with internal partners and our enterprise clients
- This leader is responsible for working with various members of the Executive Leadership Team to establish a client-based, process improvement strategy, building net new services and engagement strategies
- The leader will focus on innovative strategies to deliver excellent return rate for kits while driving efficiency, productivity and quality improvements, in line with business objectives
- Manage operations and performance of both Client Ops & PMO teams, including setting and managing against KPIs, documenting key processes, managing team structure/capacity
- Create a Process Improvement vision and implement a strategy to reduce lead times, eliminate waste, and find efficiencies
- Manage all engagement execution including print, IVR, email, and text
- Partner closely with the business development and account management team to oversee the operational health and client satisfaction of our programs
- Analyze business processes and conduct gap analysis to determine root causes of issues
- Drive measurable improvements for on-time launches, client delivery, productivity, etc
- Guide teams in developing and executing Lean plans to monitor and increase overall productivity, managing multiple value streams, serving as a recognized expert and resource leader for focus areas, process rigor, and delivering significant simplification results
- Display strong communication and collaboration skills required to work with internal cross-functional leadership, identify challenges and drive towards outcomes
Our take
Testing for health issues has traditionally been an expensive and slow process for both patient and doctor, and at-home testing is a solution to many of these issues. Everly Health’s platform allows consumers to collect and understand information about their bodies without leaving their homes. The goal is to improve health and well-being and reduce the risk of diseases by increasing the frequency of monitoring.
The at-home test kits include tests for allergies, food issues, colon cancer, and thyroid problems. Built on a model that will allow healthcare to be accessed remotely and virtually, the company has distribution points in over tens of thousands of US retailers.
Competitors include Imaware and LetsGetChecked, but the market for at-home testing could be huge, especially if hospitals move toward this sort of care as a means of reducing wait times and increasing patient monitoring without increasing the cost of patient care. Furthermore, with HealthQuest's venture arm as a partner, Everly Health can expect to see further development of its direct-to-consumer business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$175m
SERIES D
Feb 2020
$25m
SERIES C
Total funding: $255.5m
Company benefits
- Comprehensive health plan
- Flexible time off
- Parental and family leave for birth and adoption
- Free and discounted testing for you and your family
- Remote flexibility with home office subsidies
- Headquartered in Austin but hiring everywhere
Company values
- Put people first: When faced with a choice we will always make decisions in the best interest of people's health. We build trust through upholding the highest standards of clinical safety. We have an unwavering commitment to serving others with empathy and care
- Win as a team: We achieve success through teamwork. We hold each other accountable to do what we say we will do. We are adaptable and resilient. We celebrate our successes and we learn from our mistakes. We are dedicated to creating a place of inclusion and belonging. We believe small teams aligned around a common purpose can and do change the world
- Strive for better: To change the healthcare experience requires us to deliver differently. We are energized by challenges and we take action. We are constantly improving through learning and development. We use sound judgment and analysis to solve big problems, breaking down barriers to healthcare access and changing people's lives
- Communicate openly and honestly: We are committed to transparency. We share information directly with one another. We welcome feedback. We promise to raise challenges and opportunities with respect and candor. We always assume positive intent
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Julia Cheek
(Founder & CEO)Board Member at Headspace. They were previously a Deloitte Consultant, and worked at the George W. Bush Presidential Center and MoneyGram. In August 2015, they founded Everlywell, serving since as CEO.
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