Customer Care Specialist, Amenitiz
French Market
All-in-one hotel management platform
Open for applications
All-in-one hotel management platform
201-500 employees
Open for applications
201-500 employees
Company mission
To empower independent hoteliers by bringing knowledge and innovation to every hotelier in the world.
Role
Who you are
- You have outstanding communication skills, both spoken and written, in French and English. Proficiency in Spanish, Portuguese or Italian is a plus!
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email
- You have strong customer orientation and the ability to adapt to each client to provide a personalised experience
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests
- Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions
What the job involves
- We are committed to our mission to empower property owners and give them control over their business through technology, built by hoteliers, for hoteliers
- Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value
- Ensure clients know how to use Amenitiz and help them become product experts themselves
- Build robust relationships with our customers to limit the churn rate
- Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way
- Provide our customers with any extra advice requested, always looking to go the extra mile!
Our take
Amenitiz provides hoteliers, B&B owners, and rental property managers with a single platform for back of house operations. The company was co-founded in part by a pair of serial entrepreneurs and former hotel managers who were well aware of the industry pain points.
Streamlining all back of house operations into one platform is a shrewd move, as hotel managers often have to micro-manage multiple booking channels. Amenitiz’s offering also integrates with a hotel or B&B’s Property Management System (PMS), which is certainly a well-considered feature.
There’s little doubt that Amenitiz’s package solves plenty of problems and, with strong funding at its back, growth should be on the horizon. The company is using its 2022 funding to expand into more European markets, launch more products, and grow its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$28.1m
SERIES A
Nov 2021
$6.8m
SEED
Total funding: $35.8m
Company benefits
- Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Company values
- We win as a team: We are team players and shun the lone wolf.
- Passionate service: We serve our customers the way they serve their guests, exceptionally.
- Grow & Explore: We are humble and eager to learn.
- No passengers: We take ownership and create impact.
- Be good: We always leave the world a little better than we found it.
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Alexandre Guinefolleau
(Co-founder & CEO)Co-founded online wedding manager WedZem. Served as Manager of the Hotel Vanessa in Switzerland.
Emmanuelle Guinefolleau
(Co-founder & CRO)Secretary General of French Tech Barcelona. Co-founded and managed Marketing & Sales at WedZem, which they also co-founded. Also co-founded MyLoisirs, a booking platform for leisure and wellness activities.
Frédéric Cadet
(Co-founder)Former Investment Manager at private equity fund Elige Capital.
Salary benchmarks
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