Application Support Analyst, Zilch
+ Share Options Scheme
3 days a week in office
Direct-to-consumer credit provider
Be an early applicant
Direct-to-consumer credit provider
201-500 employees
Be an early applicant
+ Share Options Scheme
3 days a week in office
201-500 employees
Company mission
To become the most empowering way to pay for anything, anywhere.
Role
Who you are
- The successful candidate will have been in a similar role before and have a tenacious attitude to best practice and versatility
- An enthusiast who lives and breathes application and who is passionate about assisting internal and external teams to extract the most out of the platforms they use
- An Engineer who is wholehearted about keeping our customers happy and our systems humming
- Proven analytical skills and ability to problem solve
- Understanding of business applications and processes
- Proven track record in supporting the business’ usage of business applications and processes
- Understanding of APIs and integrations
- Proven ability to implement best practice processes and application usage
- Ability to manage own work pipeline as well as work as a part of a team
- Strong awareness of data security best practices
- Experience in working with SQL performing data-fixes and queries
Desirable
- Experience supporting AWS systems
- Experience supporting Intercom or similar
- Experience implementing and supporting business applications (E.g., CRM and ERP systems)
- Experience supporting REST integrated systems
- SQL and/or Python scripting
- Usage of low-code integration platforms
- Exposure to caching systems like Redis or Memcached
- Exposure to workflow management systems
What the job involves
- We’re looking for an Application Support Analyst that can come in and hit the ground running with taking our new set of internal business applications to the next level
- This role will be working closely with the Customer Service and Business Operations teams looking to bring a dynamic and fresh approach to the usage of the core applications in their departments
- They will also be able to collaborate with the rest of the Application Management team on other day to day tasks ensuring Zilch’s Core application smooth operation
- Caring for our customers, both internal and external is paramount
- Be the main point of contact and expert on business applications used by other teams, as well as the core Zilch platform
- Working closely with cross functional teams to understand their application needs and help them select the best platforms, provision and support them
- Technical investigation and analysis of incidents, problem replication and call closure to ensure customer satisfaction
- Creating knowledge base articles to help our internal teams become self-sufficient
- Supporting our customers by identifying and resolving deeper platform issues
- Working with our data ensuring we store and process information securely and effectively
- Working in an agile environment on systems which are critical for our customers
- Continually improving our tooling, practices, and knowledge
- Assist in ad-hoc technology support and technology related duties
Salary benchmarks
Our take
Zilch provides a buy-now-pay-later (BNPL) product that allows customers to purchase their desired items and pay in instalments for them. According to Zilch, its service helps customers save over £350 per year on interest and fees.
Having received consumer credit authorisation from the FCA, Zilch partnered with Mastercard to ensure its users can enjoy the safety provided by the global payments company while shopping online. Its business model involves providing the service for free to customers and charging partner stores a fee for every purchase made with Zilch. If users are not buying from partner stores, Zilch charges users a fee but guarantees that they will know from the beginning exactly how much they need to repay, hence assuring users they will not have to pay hidden fees.
With soaring demand for BNPL services, Zilch's main priority is to capitalise on this opportunity. As part of this initiative, the company has maintained an impressive funding strategy. After a series of successful raises, Zilch is now valued at around $2 billion. This has lent the company considerable weight, helping to accelerate its expansion of efforts in existing markets and expand into new ones such as the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$24.5m
LATE VC
Jun 2022
$50m
SERIES C
Total funding: $304.5m
Company benefits
- Pension scheme
- Death in Service scheme
- Income protection
- 5% back on in-app purchases
- £200 for WFH set up
- Private Medical Insurance
- Employee Assistance Programme
- Gym membership discounts
- Private therapy sessions
- Enhanced maternity/paternity/adoption pay
- Enhanced shared parental leave
- Hybrid working
- Casual dress code
- Workplace socials
- Healthyh snacks
Company HQ
Victoria, London, UK
Articles
Leadership
Philip Belamant
(CEO & Co-Founder)Previously Managing Director & Founder at PBel for 6 years, Executive Director & Founder at Moola Mobile for 8 years and Managing Director - UK at NET1 UEPS Technologies for 2 years.
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