Lead Solutions Engineer, Knot API
Offers equity
5+ days a week in office (Flatiron, NYC)
The merchant connectivity platform
Open for applications
The merchant connectivity platform
21-100 employees
Open for applications
Offers equity
5+ days a week in office (Flatiron, NYC)
21-100 employees
Company mission
To build connected banking experiences.
Role
Who you are
- Experience: 2-8 years of experience working at a startup with 1+ year in a customer-facing role
- Technical fluency: you have an engineering background that allows you to deeply understand & explain complex systems (e.g. SDKs, REST APIs, webhooks, and authentication) and collaborate with engineers both inside & outside the company
- Intellectual firepower: you are exceptionally smart and can connect many dots to make high quality decisions
- Resilience under pressure: you don’t panic when things get hard and thrive in a high-stakes environment
- Relentless drive: you operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle
- Sharp judgment: you have elite sense for how to help customers at every turn
- Clued-in on AI: you use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.)
What the job involves
- Own solutions engineering at Knot - full stop
- Serve as the technical lead during the entire GTM cycle from pre-sales to implementation to post-sales
- Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot’s mobile SDKs and APIs
- Work with customers directly to debug & troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable
- Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (i.e. documentation, workflow automations, AI-native solutions, etc.)
- Contribute to technical documentation for customer onboarding & implementation, integration guides, and technical data flow diagrams
- Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (e.g. workflow automations, small SDK/API features, developer dashboard improvements, etc.)
- Work directly with GTM and product team leads at Knot daily, as well as various engineering teams
Our take
Card issuers are always on the hunt for new ways to increase spending on their products and reduces the amount of automated churn. Knot’s solution remedies both these issues through simplified onboarding experiences for consumers. With just a few lines of code, it’s solution allows card issuers to instantly update card-on-file information at most merchants through just a few lines of simple code.
What this means is that businesses can use Knot to automatically switch between saved payment methods, often a manual process for consumers and businesses that slows down interactions. When a consumer changes card, Knot’s technology prevents declined payments, whilst its banking-as-a-service products integrates into existing stacks to manage a business’s payment subscriptions seamlessly.
With 2023’s Series A funding being used to scale the company’s services and accelerate its merchant support, Knot has tapped into a simple but very real headache for businesses and consumers alike. Trusted by the likes of American Express, Plaid and OnePay, Knot is rooting itself as a go-to solution for smoother payments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2023
$10m
SERIES A
Feb 2021
$3m
SEED
Total funding: $13m
Company benefits
- Medical
- Dental
- Vision insurance
- Unlimited PTO
Company HQ
Flatiron Manhattan, New York, NY
Articles
Leadership
Rory O'Reilly
(Co-Founder & CEO)Also the CEO & Co-Founder of Millions, Gifs.com and was a Marketing Account Manager at Harvard Student Agencies.
Kieran O'Reilly
(Co-Founder & CTO)Also the CTO & Co-Founder of Millions, Gifs.com and was a Thiel Fellow at the Thiel Foundation.
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