Director of Payor Partnerships, SonderMind
$160-175k
More information about location
In-person and online therapy platform
Job no longer available
In-person and online therapy platform
501-1000 employees
Job no longer available
$160-175k
More information about location
501-1000 employees
Company mission
To improve individuals' mental and behavioral health to create a happier and healthier world.
Role
Who you are
- You are highly motivated and can overcome complex challenges and roadblocks
- 10+ years of experience in payor strategy, business development, or provider–payor contracting, ideally in a digital health or behavioral health setting
- Exceptional interpersonal, communication, and negotiation skills with an ability to build trust and influence at all levels
- Experience working with commercial and government payors, including Medicare Advantage and Medicaid Managed Care, particularly in behavioral health
- Proven track record of negotiating complex contracts with national or regional payors
- Proficiency with Salesforce, contract management platforms, and healthcare analytics software
- Analytical mindset with experience interpreting financial models, claims data, and performance metrics
- Proactive and deadline-driven, with a proven ability to deliver results in a fast-paced environment
- Self-starter comfortable working independently in a mission-driven environment
- Bachelor’s degree (or equivalent experience) required
What the job involves
- We are seeking a strategic and dynamic Director of Payor Partnerships to lead the development and management of SonderMind’s relationships with commercial and government health plans
- Reporting to the VP of Payor Strategy, this role will be instrumental in expanding access to mental healthcare by establishing mutually beneficial partnerships that align with quality, affordability, and innovation goals
- You will play a pivotal role in negotiating contracts, designing alternate reimbursement models (value-based care arrangements), and driving strategic initiatives that position SonderMind as a trusted partner in behavioral health
- You’ll also be a key collaborator across clinical, operations, legal, and data teams to ensure seamless implementation and performance monitoring of all payor agreements
- Lead end-to-end payor contracting efforts, including strategy development, negotiation, and execution of new and existing agreements across national and regional markets, ensuring compliance, scalability, and sustainability
- Build and deepen relationships with payor decision-makers, positioning SonderMind as a high-performing, data-driven behavioral health partner
- Develop and execute partner enablement strategies, create partner enablement playbooks, oversee RFPs/proposals, and manage the creation of onboarding guides
- Manage cross-functional project teams to operationalize payor contracts, resolve implementation issues, and ensure alignment with clinical and financial goals
- Represent SonderMind at industry forums by attending conferences, trade shows, partner events, and other industry gatherings to increase company visibility and forge new strategic alliances
- Leverage data analytics to articulate SonderMind’s value proposition, identify opportunities for collaboration, and support contract performance improvement
- Design, monitor, and interpret payor contracting KPIs and dashboards to track growth, financial performance, utilization, RCM metrics, and more
- Monitor market trends and health policy developments to inform partnership strategy and drive innovation in behavioral health contracting
- Mentor and guide team members involved in payor relations, cultivating a high-performance, results-driven culture
- You will work independently, and with the team, to proactively identify and execute strategic initiatives
- Measures of success will include:
- 30 Days:
- Develop and enhance relationships with the top 10 payor partners and identify opportunities to strengthen collaboration
- Review existing payor contracts, onboarding processes, and internal playbooks to understand current state
- Familiarize yourself with active negotiations, proposals, and target growth opportunities
- 60 Days:
- Track active pipeline, including number of new payor negotiations, proposals submitted, and target revenue or growth measures
- Ensure operational readiness for all new agreements and confirm integration with internal systems is on track
- Begin monitoring claims and reimbursement quality, focusing on claims denial rates and adherence to contracted rates
- 90 Days:
- Increase partner satisfaction through proactive engagement, measured by feedback scores, NPS, or renewal rate trends
- Create internal playbooks, training sessions, stakeholder alignment tools, or templates to streamline future partnerships
- Drive measurable improvements in contract performance and operational execution
Application process
- This position will be an ongoing recruitment process and will be open until filled
Our take
Demand for mental health services in the U.S. is soaring, yet therapeutic services are generally expensive, uniform, and hard to access for the majority of people. This is mainly due to the fact that most mental health practitioners don't accept insurance or work within a healthcare infrastructure.
SonderMind tackles the shortage of accessible mental health services by providing a digital network that matches the specific needs of patients with mental health specialists. What's more, the patient’s insurance coverage network is considered when determining a match, allowing users to find personalized therapeutic services that fit within their budget.
In addition to its therapy recommendation service, Sondermind also provides tools for therapy booking, organization, and billing. Ultimately, the startup has taken an interesting stance within the therapy landscape by focusing on providing personalized and easy-to-use booking services that are flexible within different budgets and insurance plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$150m
SERIES C
Apr 2020
$27m
SERIES B
Total funding: $183.2m
Company benefits
- We work to support our employees wherever they are in life
- We offer health, vision, dental, disability, and mental health coverage
- And beyond that, you're required to take at least three weeks of PTO each year!
Company HQ
Cherry Creek, Denver, CO
Leadership
Mark Frank
(CEO & Co-Founder)Co-founded SafeImageMD in 2012. Former Chairman on the Board of Directors for AfterOurs Urgent Care prior to co-founding SonderMind.
Shouvick Mukherjee
(CTO & Co-Founder)They have extensive experience in engineering and have held many VP roles in various companies, including Yahoo and Walmart eCommerce.
Salary benchmarks
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