Director of Product Design, Abridge

• This role is perfect for a design leader who thrives in complex environments, can translate intricate workflows into elegant solutions, and understands how to build products that create genuine switching costs through exceptional user experience
• 10+ years of product design experience, with 5+ years in leadership roles
• Proven track record leading design for consumer-grade or B2B SaaS products
• Operational execution: urgency and speed of delivery
• Experience scaling design teams from 5 to 15+ people
• Deep expertise in designing complex, data-heavy applications
• Track record of shipping AI/ML-powered products that users trust
• Experience with multi-surface design (mobile, desktop, APIs, integrations)
• Excellence in information architecture and interaction design for complex workflows
• Experience creating and scaling design systems across multiple products
• Strong portfolio demonstrating impact on business metrics
• Ability to thrive in ambiguity and drive clarity for your team

Desirable

• We're seeking a Director of Product Design to lead and scale our design organization during a critical growth phase. You'll own the end-to-end design strategy across our product portfolio, from our core documentation platform to new ventures in risk adjustment, prior authorization, and clinical intelligence
• You'll report directly to the VP of Product and partner closely with engineering, clinical, and go-to-market teams to deliver products that our users love and our buyers can't live without
• Define and execute the design strategy across multiple products and surfaces (mobile, desktop, API integrations)
• Create design principles that balance "invisible intelligence" with user control and transparency
• Build design moats that make our products irreplaceable through personalization, workflow integration, and network effects
• Establish how design can accelerate our three strategic priorities: defending our core, extending value beyond documentation, and diversifying revenue streams
• Design for complex multi-stakeholder environments where buyers (CFOs, CIOs) differ from end users
• Create coherent experiences across different EHR integrations and technical constraints
• Develop information architecture for data-dense, real-time applications
• Design AI-powered features that build trust through radical transparency
• Balance speed of delivery with quality in a fast-moving, competitive market
• Grow and mentor a world-class design team (currently 3, scaling to 15+)
• Start User Research Organization
• Establish design systems and processes that enable autonomous teams
• Foster a culture of customer obsession, rapid iteration, and measurable impact
• Partner with recruiting to attract top talent in a competitive market
• Partner with product and engineering to shape product strategy and roadmap
• Collaborate with sales and customer success to understand enterprise customer needs
• Work with clinical teams to translate complex domain requirements into intuitive experiences
• Influence without authority across a highly matrixed organization
• Define design metrics that connect to business outcomes (adoption, retention, revenue)
• Build the case for design investment through clear ROI demonstration
• Present design strategy and progress to executive team and board
• Champion user needs while balancing technical constraints and business requirements