Director of Implementation, Healthie
$140-170k
+ Annual company bonus + Stock Options
More information about location
3+ days a week in office
Infrastructure for virtual-first healthcare organizations
Be an early applicant
Infrastructure for virtual-first healthcare organizations
21-100 employees
Be an early applicant
$140-170k
+ Annual company bonus + Stock Options
More information about location
3+ days a week in office
21-100 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- You have a track record of success: 8+ years of experience in implementation, onboarding, or project management, preferably in the healthcare, SaaS, or digital health industries
- You have built high-performing Implementation teams: Proven track record leading implementation teams for enterprise-level customers with complex needs and technical integrations
- You thrive creating structure: Strong project management skills, with experience using tools like Asana, Jira, or Smartsheet
- You build and execute on roadmaps: You know how to organize input from stakeholders to determine business objectives, and you can translate them to value-added system requirements and technology roadmaps
- Strong interpersonal and leadership skills: You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority
- Exceptional communication skills, both written & verbal
- Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down
- Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences
- Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work
What the job involves
- Healthie is seeking a Director of Implementation to lead the end-to-end onboarding of enterprise customers in the digital health space
- This role will oversee the full implementation process, from post-sales handoff to Go Live, ensuring a smooth transition to Customer Success
- As the leader of the implementation team, the Director will be responsible for delivering scalable, high-quality project management while collaborating cross-functionally with Sales, Product, and Customer Success teams to drive customer satisfaction
- Directors at Healthie are action-oriented, no-ego, strong communicators who genuinely care about Healthie’s mission, our customers, and our team
- Define and manage the end-to-end Implementation Experience for onboarding Enterprise customers, ensuring alignment with company goals and customer needs
- Continuously improve implementation frameworks, introducing new or improving existing tools and practices to enhance efficiency and scalability
- Oversee all aspects of onboarding, including project planning, timeline management, risk mitigation, and issue resolution
- Serve as the escalation point for customer challenges during implementation and develop action plans to address them
- Collaborate closely with Product and Engineering teams to manage technical integrations and platform customizations
- Ensure Implementations are completed on schedule and while maintaining an amazing customer experience
- Lead and mentor a high-performing implementation team, developing processes to ensure successful and timely customer Go Live
- Work with the Sales team during post-sales handoff to ensure customer expectations are properly scoped and communicated
- Ensure a seamless transition of accounts to Customer Success teams upon Go Live, with detailed documentation and handoff processes
- Own KPIs like time to Go Live and implementation NPS
Application process
- Resume Review
- Round 1: Preliminary Interview- 15 minutes (Director of Talent)
- Round 2: HM Interview- 30 minutes (COO)
- Round 3: Group Presentation Interview- 45 minutes (Director of Customer Success, COO, CSM)
- Round 4: Executive Interview- 20 minutes (CEO)
- Reference Check
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector. Would-be startups, however, have to navigate the costly and complex process of building out core, HIPAA-compliant infrastructure.
So software and API company Healthie is filling the gap in this market. The business helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools. This means that businesses can launch and scale at a fractional of the cost, and in a fraction of the time.
It’s a broad-based set of solutions that’s won Healthie an impressive number of client organizations across over 20 different countries. This vigorous growth looks likely to continue, too. Telemedicine remains a popular healthcare tool, and as regulations on telehealth data privacy tighten, the growing number of startups in this space are likely to need more support than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company values
- Respect - "Make improvements, not excuses. Seek respect, not attention"
- Resilience - “When the going gets tough, the tough gets going"
- Reliability - "With great power comes great responsibility"
Company HQ
Chelsea, New York, NY
Articles
Leadership
Erica Jain
(CEO)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO)Founded search engine Gevva, and then worked freelance as a web designer.
Salary benchmarks
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