Applied AI, DevRev
Echo
Dev-centric CRM platform
Job no longer available
Dev-centric CRM platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unlock team potential through human-AI collaboration.
Role
Who you are
- 8+ years of experience in customer facing solutioning and architecture, with a strong background in designing and implementing complex, integrated and scalable solutions
- Proficiency and hands-on experience in Gen AI, cloud technologies, and integration patterns
- Strong business aptitude and Voice of Customer gathering/ understanding and triaging skills
- Must possess design-thinking and growth mindset to analyze and effectively address business and technical challenges
- Excellent interpersonal and communication skills, with the ability to bidirectionally convey complex business into technical and vice-versa to technical and non-technical stakeholders
- Experience with project management methodologies and tools, with the ability to manage multiple projects and deliverables simultaneously
- Proven track record of establishing OKRs/ KPIs and delivering customer-focused solutions
- Experience in SaaS, enterprise software, or platform-centric environments
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or certifications in AI and relevant technologies or architecture frameworks is a plus
What the job involves
- The Applied AI team ensures our customers get the optimal experience from DevRev
- As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/ services, workflow/process automation or customization/ enhancement of the DevRev platform capabilities to achieve their business objectives
- Our team works with customers in their domain to understand their business and work side by side as partners to design their transformation, develop software, and implement solutions to achieve customer’s business goals.
- We are looking for a skilled Customer Technical Architect to partner with customers and fully understand their business and domain
- You will be responsible for designing AI-driven business transformations, detailing requirements, and architecting solutions using the AgentOS platform and any necessary integrations
- In this role, you will act as a bridge between business requirements and technical solutions, leveraging your domain, business, and technical expertise to create scalable, robust, and high-performing reusable AI Agents
- You will collaborate closely with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers to ensure that our solutions meet customer needs and deliver business success
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)Dheeraj is also the co-founder of Param Hansa Philanthropies, where they have served as a Director since 2021. Previously, they co-founded Nutanix where they served as the CEO for over 11 years.
Manoj Agarwal
(Co-Founder & President)Prior to co-founding DevRev in 2020, Manoj spent over 7 years at Nutanix in various Engineering roles. They also spent 2 years at SanDisk as a Director of Engineering.
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