Manager of Revenue Operations, Totango
$130-170k
$120,000 - $150,000 CAD per year (Remote (Canada))
Customer success platform
Posted today
Customer success platform
101-200 employees
Posted today
$130-170k
$120,000 - $150,000 CAD per year (Remote (Canada))
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- You are someone who’s hungry, action-oriented, and ready to make an impact
- The right person thrives at problem-solving, loves optimizing systems and processes, and can balance strategic thinking with tactical execution
- 3+ years of experience in RevOps
- Proven experience in Revenue Operations, Sales Operations, or a similar GTM operations role in a B2B SaaS environment
- Strong CRM administration skills (HubSpot, Salesforce, or similar) with a track record of improving workflows and data quality
- An AI-first mindset — experience with AI tools and automation platforms to streamline operations
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent problem-solving skills with a bias toward action and measurable results
- Highly autonomous — you’re hands-on, resourceful, and not afraid to dive into the details
- Strong communication skills and the ability to partner cross-functionally with leaders at all levels
What the job involves
- This is not your typical “keep the lights on” RevOps role — we want someone eager to identify opportunities, bring change, and execute with speed and precision
- This is a hands-on, high impact individual contributor position
- Working directly with the CEO and executive leadership team, you’ll roll up your sleeves daily, driving operational excellence while finding innovative ways to embed AI and automation into our sales, marketing, and customer success workflows
- You will also help us build the product and methodology we take to market with our new AI enabled post sales revenue platform
- Own key RevOps functions across the GTM organization (Sales, Marketing, CS), including the CRM and tech stack, reporting, forecasting, and process design
- Embed AI and automation into day-to-day operations — from lead routing to reporting — to reduce manual work and increase efficiency
- Partner with GTM leaders to identify operational bottlenecks and deliver creative, scalable solutions
- Maintain and improve data integrity across systems to enable better decision-making
- Create and deliver actionable dashboards, analytics, and performance insights to GTM leadership
- Drive adoption of new tools, processes, and best practices across the organization
- Stay ahead of emerging trends in AI, automation, and RevOps tooling to proactively recommend improvements
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $136.9m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve
Articles
Leadership
Keith Frankel
(CEO)Keith was Totango's Chief Product Officer when he became CEO. His previous positions included: CEO of Parative (acquired), CPO at Firecracker (acquired), HubSpotter (IPO), & Techstars mentor.
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